Currently, the chatbot responds to every image a customer sends. However, when multiple images are sent consecutively, the bot responds multiple times, which can overwhelm customers and create a spam-like experience. We propose introducing the following improvements for handling images:

Option to Disable Image Responses:

Allow administrators to disable automatic responses to images entirely.

Single Response to Multiple Images:

Implement logic to detect if multiple images are sent within a short time frame and respond only once to the first image or batch of images.

Trigger for Human Handoff:

Provide an option to automatically trigger a handoff to a human agent whenever a customer sends an image. This is particularly useful for cases where customers send images to report issues, such as damages or defects.