Feature requests

When styling the widget, it would be beneficial to have an autosave feature. This would allow me to see the effects of my changes immediately without having to manually save each time.

To (automatically) retrieve customer data such as company name.

I would like to automatically crawl my URL's in the Web Crawler

We receive tickets in Freshdesk and it would be helpful to add extra search options in Watermelon's Inbox to be able to find a specific conversation in the Inbox

At the moment you can't see the content of an Instagram reel in Watermelon. You do see a mention coming in, but can't see the content

When using interactive tester we want to have the possibility to add a new category for the instruction.

It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id. For example: window.Watermelon.customfields.Voornaam = 'Robin'; window.Watermelon.customfields.Achternaam = 'Dirksen'; window.Watermelon.customfields.Email = ' robin.dirksen@my-email.com '; window.Watermelon.customfields.CustomFieldForUserId = 11538;

We need to receive notifications when customers react to our posts on Facebook or Instagram. This feature would help us respond promptly and improve our social media engagement.

We would like to reopen closed tickets and search them by content or keywords. Currently, we can only search by name, which limits our ability to efficiently manage and analyze past interactions.

Customers want to be able to adjust the ' AI Answer' text in their instagram and facebook channel. At the moment it only shows ' AI answer' at the end of the message. It now looks like it's a name so their customers respond with ' Hi AI answer'