Feature requests

In the chat input field, it is possible to insert a blank line by pressing Shift + Enter. However, when the message is sent, those blank lines are not preserved. If a user of Watermelon is typing a long message, it becomes chaotic.

On wednesday October 8th, it was agreed that a support request could be submitted to update AI Search so that URLs would be included in answers

Ask the user in the end of the conversation, if the conversation was useful. They can then upvote an downvote. If they downvote there should be the option to provide more detailed feedback. There should then be an analysis in the dashboard how many people upvoted and downvoted and there should be an option to also read the feedback.

We would like to be able to add a document as input to the AI, and receive a similar file as output from the AI. In our case this would be translating the document, based on the domain knowledge in Pulse, so that it will use our professional jargon.

Via Handoff you only want to be able to handoff when there are users available. If there are no users available (offline), then it should automatically not forward the conversation anymore.

Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.

Would be great if the Agent could automatically add multiple tags to a chat

It is helpful when you can search in the document scraper.

E.g. when an end-user is speaking a language we do not speak, we want to be able to type an answer in Dutch, and have it shown to the end-user in their language.