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Feature requests

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Chat widget should stay minimized when going to a new page, even with the open widget automatically setting on.
When you have the open widget automatically setting on and a customer minimizes the widget, the widget should not open again on a new page.
0
Add new category during testing
When using interactive tester we want to have the possibility to add a new category for the instruction.
0
The possibility to have the Pulse-chatbot take time/day into account in answers.
E.g. if someone asks if they can still add something to their order, they can before 2:00 pm, but after 2:00 pm they can't. It would be nice to have the chatbot know what time it is and give an answer based on that.
1
In Conversations I would like to give a thumbs up/down as in the Interactive tester
E.g. when the chatbot answered correctly and I always want to see this answer regarding this certain topic in next conversations, I want to give a thumbs up.
2
Email integration
1
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planned

Conversation starters with buttons
Show multiple buttons for the end-user to choose from to start the conversation.
0
Feedback option at the end of a conversation (when closing the conversation)
Ask the user in the end of the conversation, if the conversation was useful. They can then upvote an downvote. If they downvote there should be the option to provide more detailed feedback. There should then be an analysis in the dashboard how many people upvoted and downvoted and there should be an option to also read the feedback.
1
When someone fills out their contact details in the conversation with the chatbot, this should be filled in at the Contact in custom fields.
1
When the end-user is logged into a customer/client/patient portal, we want to know who's logged in and see from who the conversation is coming
It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id. For example: window.Watermelon.customfields.Voornaam = 'Robin'; window.Watermelon.customfields.Achternaam = 'Dirksen'; window.Watermelon.customfields.Email = ' robin.dirksen@my-email.com '; window.Watermelon.customfields.CustomFieldForUserId = 11538;
4
Block contacts from reaching out to you, same as you can in WhatsApp
It would be nice to block contacts from sending hateful or any other kind of unwanted messages. On WhatsApp and other social media this can be easily done.
0
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