Feature requests

We would like to have the option te remove a message that you have send, but is meant for another chat, or a message with a typo.

At this moment, you can only deactivate agents and you have to submit a support request to permanently delete an agent. We would like to have the ability to delete them by ourselves.

To make it more clear that there is a new conversation that needs to be picked up, you would like to get a pop-up / clear indication that there is a conversation to be picked up. Right now the notifications get lost in the many browser notifications that are already received.

This gives customers the option to keep chatting with the chatbot.

When a customer fills out a form on the website, the entered information should automatically appear in a chatbot conversation. This should make it seem as if the text was sent by the customer, allowing the chatbot to respond accordingly.

When using interactive tester we want to have the possibility to add a new category for the instruction.

E.g. if someone asks if they can still add something to their order, they can before 2:00 pm, but after 2:00 pm they can't. It would be nice to have the chatbot know what time it is and give an answer based on that.

In the statistics we would like to be able to filter per chatbot to get data for each individual Pulse-chatbot we've built. We want to make an export per chatbot as well. And it would be nice to see the thumbs up / thumbs down given by the customers in the statistics as well.