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Feature requests

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I would like to see a button "Keep chatting with chatbot" when a conversation is handed off.

This gives customers the option to keep chatting with the chatbot.

under review

Connect multiple Facebook/Instagram accounts

I would like to connect multiple Facebook accounts to my platform.

backlog

Option in actions to chain requests after each other

You want to be able to 'chain' requests after each other in Actions. This way you can for example first get an warehouse ID for a product, to then get the the stock information of this product.

under review

Email integration

backlog

Possibility to have an interactive avatar

under review

When someone fills out their contact details in the conversation with the chatbot, this should be filled in at the Contact in custom fields.

backlog

In Conversations I would like to give a thumbs up/down as in the Interactive tester

E.g. when the chatbot answered correctly and I always want to see this answer regarding this certain topic in next conversations, I want to give a thumbs up.

backlog

Have the end-user fill out a contact form before starting the chat

As a user of the chat i wan't to give my details, so when i start a chat, the company can call me or send me an email about my chat. Or de employee can contact me when he missed the chat.

backlog

Open the correct conversation by clicking on a notification

Once you get a notification of a new incoming message (on the desktop app) it would be nice if you click on the notification it would open the corresponding conversation.

backlog

Be able to set multiple opening hours

I would like to be able to set multiple opening hours per day, so I can set lunchtimes when we won't be able to answer te question. Also it would be nice to set certain dates for the future, when you know there will be no agent available

backlog

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