Feature requests

Currently the only way to change the owner of an account, is to log in at the account of the current owner, and then change its email address. This is too complex.

As a user i want to start a conversation on Whatsapp.

It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id. For example: window.Watermelon.customfields.Voornaam = 'Robin'; window.Watermelon.customfields.Achternaam = 'Dirksen'; window.Watermelon.customfields.Email = ' robin.dirksen@my-email.com '; window.Watermelon.customfields.CustomFieldForUserId = 11538;

Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.

The ability to search for specific text or keywords within conversations.

We would like to be able to add a document as input to the AI, and receive a similar file as output from the AI. In our case this would be translating the document, based on the domain knowledge in Pulse, so that it will use our professional jargon.

It would be nice to block contacts from sending hateful or any other kind of unwanted messages. On WhatsApp and other social media this can be easily done.

I would like to automatically crawl my URL's in the Web Crawler

Have the AI Agent only provide answers based on the knowledge added in Watermelon, without relying on OpenAI’s database for additional information. This ensures that the chatbot only shares company-approved documentation and does not generate answers from external sources. This feature would be useful for businesses that need strict control over the chatbot’s responses.