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AI agent(s) (78)
Conversations (69)
Statistics (21)
Contacts (8)
Settings (30)
Chat widget (62)
Integrations (26)
Other (6)
UI/UX (6)
Languages (2)
Apps (1)
Make it easier to change owner of an account
Currently the only way to change the owner of an account, is to log in at the account of the current owner, and then change its email address. This is too complex.
0
1
Templated messages for WhatsApp
As a user i want to start a conversation on Whatsapp.
7
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backlog
25
Possibility to have the AI Agent send documents/attachments
8
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backlog
27
When the end-user is logged into a customer/client/patient portal, we want to know who's logged in and see from who the conversation is coming
It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id. For example: window.Watermelon.customfields.Voornaam = 'Robin'; window.Watermelon.customfields.Achternaam = 'Dirksen'; window.Watermelon.customfields.Email = ' robin.dirksen@my-email.com '; window.Watermelon.customfields.CustomFieldForUserId = 11538;
8
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backlog
18
AI Agent sees the page the website visitor is on and uses this in conversations
Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.
2
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backlog
18
Search for text in conversations
The ability to search for specific text or keywords within conversations.
1
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backlog
15
Have the AI Agent respond to documents (with documents) - e.g. translating a document
We would like to be able to add a document as input to the AI, and receive a similar file as output from the AI. In our case this would be translating the document, based on the domain knowledge in Pulse, so that it will use our professional jargon.
1
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backlog
4
Block contacts from reaching out to you, same as you can in WhatsApp
It would be nice to block contacts from sending hateful or any other kind of unwanted messages. On WhatsApp and other social media this can be easily done.
2
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backlog
3
Automatically crawl URL's
I would like to automatically crawl my URL's in the Web Crawler
2
7
The possibility to limit the AI Agent to added knowledge, without using OpenAI’s database
Have the AI Agent only provide answers based on the knowledge added in Watermelon, without relying on OpenAI’s database for additional information. This ensures that the chatbot only shares company-approved documentation and does not generate answers from external sources. This feature would be useful for businesses that need strict control over the chatbot’s responses.
3
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backlog
3
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