Feature requests

In the chat input field, it is possible to insert a blank line by pressing Shift + Enter. However, when the message is sent, those blank lines are not preserved. If a user of Watermelon is typing a long message, it becomes chaotic.

How many end-users gave feedback How many end-users gave thumbs up How many end-users gave thumbs down

When someone wants information regarding their order status, we want the Agent to send an SMS to the customer with a verification code, and only with that verification code can the Agent send information about the order (including personal details).

Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.

I would like to automatically crawl my URL's in the Web Crawler every X time, instead of having to manually select 'Crawl' to recrawl my URL's

We want Watermelon to be immediately available in customer service platforms (such as Zendesk). That the agent prepares answers for our employee. It takes over these answers and may change them or not. This way, we have an AI for all customer contact in one central location.

You want to be able to 'chain' requests after each other in Actions. This way you can for example first get an warehouse ID for a product, to then get the the stock information of this product.