Feature requests

Would be great to have a Salesforce integration

When someone shares a story and tags the Instagram page that's connected to an AI Agent, the AI Agent responds to this. We do not want this, but want these conversations to come in as 'New' for our marketing team to answer.

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

'powered by watermelon' in chat agent is free advertising for you. With my paid account I should be able to hide this/get a discount if I decide to show this.

Not only have support and admin agent, but distinguish per agent what he/she can do/see. For example: we'd like to add 'only read' option for agents to only be able to see the conversations in the Inbox and settings of the Agent, but not to change anything. have specific agents only see conversations/settings of a specific Agent in stead of all agents.

The text formatting that I create in the typing bar is not copied into the text.

Would be great to be able to amend a message after it is sent to the customer.

Add a wordcloud on the statistics page to see the most relevant topics discussed within the agents and per agent to be filtered. Also quantitave per topic.