Feature requests

To enhance our AI agent's capabilities, we need an automated and self-cleaning WebCrawler. This WebCrawler should run at a certain frequency, automatically adding new URLs and removing those no longer present on the sitemap. This feature would ensure our AI agent has the most up-to-date information, improving its efficiency and accuracy.

As a user i want to start a conversation on Whatsapp.

Currently, when clicking a URL in the inbox, this URL opens in the same screen. It would be better to open this URL in a new tab, so that you can easily navigate back to the conversation.

It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id. For example: window.Watermelon.customfields.Voornaam = 'Robin'; window.Watermelon.customfields.Achternaam = 'Dirksen'; window.Watermelon.customfields.Email = ' robin.dirksen@my-email.com '; window.Watermelon.customfields.CustomFieldForUserId = 11538;

When sending a message from the Inbox, you can only make messages bold or italic. We also want to add line breaks, bullet points or numbering, in a good styling. We use a lot of templates, and we cannot just copy paste them in the chat, because the styling doesn't look good.

Now when a human agent sends a message that exceeds the limit (1.000 characters for Instagram, 2.000 for Facebook) in the Inbox it shows as sent, but it doesn't reach the end-user. It would be useful to get an error, so the human agent knows the message couldn't be sent.

Currently when you assign a conversation to yourself, the page navigates to 'Your inbox'. It would be better if you stayed in the inbox you were in, and only the conversation itself moves to 'Your inbox'.

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.