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Feature requests

Anonymous

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Show topics of conversations in Statistics
See how many conversations were handled about what topics
0
Show feedback (thumbs up/down) from chat widget in Statistics
How many end-users gave feedback How many end-users gave thumbs up How many end-users gave thumbs down
0
Flexibility and customization in Statistics
Ability to choose which statistics are displayed Option to prioritise or highlight certain metrics Easy-to-edit display setup, allowing teams to customise the dashboard according to their needs
0
Add start and end time of conversation in export
0
Show duration of conversations in Statistics
How long a conversation was from start to end
0
Adding Excel as a document type for Document Scraper
0
Receive push notifications from Watermelon App for new conversations/messages
0
The AI Agent recognizes different message types and can respond differently per type
We want to be able to instruct the AI Agent to respond differently to different message types (like "text", "image", "video", "audio", "file", "share", "story_mention", "ig_reel")
0
Adding multiple Whatsapp numbers at once
At this moment, it is not possible to add multiple phone numbers for Whatsapp at the same time. What happens now is that in 360dialog you have multiple numbers selected and you click on authorize, in Watermelon you get an error or it is not added at all. You expect to either have both numbers (or more) added at the same time, or an error message saying you can only connect one number at the time.
10
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backlog

Self-cleaning Web Crawler based on changes in our sitemap
To enhance our AI agent's capabilities, we need an automated and self-cleaning Web Crawler. This Web Crawler should run at a certain frequency, automatically adding new URLs and removing those no longer present on the sitemap. This feature would ensure our AI agent has the most up-to-date information, improving its efficiency and accuracy.
2
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