Feature requests

If you want to add multiple tags to a chat, you'll have to do it over and over again. Useful if you can “stick” in the tag menu, so you can click on all tags at once. It would be useful for us if you can break down “main theme tags” into subtags. For example, the main theme, health, and then sub, anxiety, illness, disabilities, etc. In this way, you can make very specific analyses in the long run.

This gives customers the option to keep chatting with the AI Agent.

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

E.g. when the AI Agent answered correctly and I always want to see this answer regarding this certain topic in next conversations, I want to give a thumbs up.

Being able to select and archive multiple conversations at the same time.

When a customer sends a picture, the conversation should automatically be handed off to a human agent.

It would be nice if you could set the order in which tags appear in the Details menu yourself. Currently, the order is determined based on the creation date, which means that older tags come out on top. The only way to change this now is to re-create tags, but all existing links will be lost. This is because when you only change the name of a tag, the original creation date remains unchanged. Even if you change the order in the settings (for example alphabetical), this will not be transferred to the Details menu, even though that is where you are actively using the tags.

As a user of the chat i wan't to give my details, so when i start a chat, the company can call me or send me an email about my chat. Or de employee can contact me when he missed the chat.