Feature requests

In Statistics show how many conversations came in through what channel

We want Watermelon to be immediately available in customer service platforms (such as Zendesk). That the agent prepares answers for our employee. It takes over these answers and may change them or not. This way, we have an AI for all customer contact in one central location.

We would like to see the option to add a delay for opening the Widget. With this, we could control after how many seconds the Widget opens

It would be nice to block contacts from sending hateful or any other kind of unwanted messages. On WhatsApp and other social media this can be easily done.

When someone wants information regarding their order status, we want the Agent to send an SMS to the customer with a verification code, and only with that verification code can the Agent send information about the order (including personal details).

You want to be able to 'chain' requests after each other in Actions. This way you can for example first get an warehouse ID for a product, to then get the the stock information of this product.

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

A lot of our patients indicate they are not sure how to close the chat window. We'd like to suggest to add a little small x or - in the top right corner to help them. We've already added it to the instructions of the chatbot but still clients struggle to minimize the windows. Especially since it automatically opens they haven't pressed the little cirle in the bottom right corner so this interaction is unknown to them.