Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
Settings
Website widget
Conversations
Enhancements & Fixes 🍉🔧
We're happy to roll out some improvements and fixes to improve your Watermelon experience!
- Team Assignment Accuracy: Conversations will now be correctly handed off to the intended team, addressing a previous issue where messages were misdirected.
- Eyecatcher Preview: Fixed an issue where disabling the eyecatcher in the chat widget settings didn't reflect in the Watermelon preview.
- Widget Status Stability: Resolved an issue where widget status (agent/chatbot) would sometimes display incorrectly. This bug occurred during various widget settings changes, channel deletions, or chatbot activations/deactivations. Now, your widget status will accurately reflect your settings.
- Dropdown Translation: In user status we corrected translation discrepancies and improved styling in the dropdown menu.
- Automatic User Detection: In user status we rectified an issue where automatic detection was failing to recognize online users.
- Improved Browser Interaction for Web Scraper: When narrowing the browser and requiring a scroll in the Web Scraper, you can now seamlessly delete URLs without interruptions.
- Chatbot Responding: We addressed an issue where some chatbots were not responding. We fixed this and chatbots will respond as usual again.
- Angular Update: We've updated our platform's Angular framework, ensuring better performance and stability.
- Enhanced Widget Loading: Widget now opens smoothly on first load, eliminating any clunkiness.
- Avatar Standardization: Every avatar for users in Watermelon with no profile picture will now use the .svg image, ensuring a consistent visual experience.
new
Add knowledge
Pulse
Integrations
Introducing Actions for integrating software! 🆕🔥
We are excited to introduce our brand new feature:
Actions
! This new feature will let you integrate any software platform or database with just a few instructions. Our chatbot takes charge of programming the integration itself, marking a revolutionary step in the AI world. ✨🚀While this feature is still in beta, you can now start using it! You can create a new Action in your Pulse chatbot. Head to the Pulse chatbot in which you want to add the Action, navigate to Actions in the menu bar and then select Actions.
Need some help?
- There's a step-by-step guide right here in our Help Center.
- More of a video person? We've got you covered with a video tutorial too!
- Register for our upcoming webinar, in which we'll show you all you need to know about Actions.
Got questions or need assistance? 🤔 Reach out to our support team at support@watermelon.ai or give us a call at +31302919955.
Additionally:
- We added the option to turn off the queue for the chat widget.
- We fixed a bug where the out of office instructions for the handoff were used within office hours.
- We fixed a bug where the handoff on WhatsApp, Instagram, Facebook & Website Widget Legacy did not take place.
improved
Chatbot tester
Pulse
Interactive Tester Improvement 💬
We improved the way answers are shown in the Interactive Tester!
Now you can view answers in the interactive tester exactly as they appear in the chat widget. This means you'll see links, bulleted lists, and bold text just like your customers do, ensuring a seamless testing experience. 👏
Check out this improvement right away by navigating to your Interactive Tester in Pulse!
improved
Website widget
Improvements 🛠️
We would like to share some improvements our developers have been working on.
Launcher Image Upload
: Previously, images with special characters wouldn't display in the chat widget. We've upgraded the image upload feature in the launcher to ensure smoother experiences. Now, when you upload an image with special characters in its name, it will be supported flawlessly.
Improved Chat Widget Experience
We've addressed an issue where users were unable to close the chat widget during a conversation with Chad in Watermelon. Closing the chat widget while chatting via your browser is now hassle-free.
fixed
Pulse
Conversations
Bug fixes handing off to team 🛠️
We're pleased to announce our latest update, focused on addressing some important bug fixes in handing off to a team from the Pulse chatbot.
Queue Count Correction
: We've fixed a bug where canceling a queue did not update the count within the specific team. Now, team counts are accurately reflected in real-time, making management and oversight more effective.Forwarded conversations could not be picked up Fix
: There was an issue where forwarded conversations could not be picked up due to being incorrectly assigned. This has now been resolved, and conversations are unassigned when forwarded, ready for the appropriate team member to take over.Real-Time Visibility for Pulse Chatbot Forwards
: We've addressed a problem where conversations forwarded by the Pulse chatbot to a team were not appearing in real time within the 'New' inbox. This fix ensures that all forwarded conversations are immediately visible.fixed
improved
Channels
Website widget
Chat Widget: New Features 🤩 & Bug Fixes 🪲
We're happy to introduce some fresh features & fixes to improve your experience using the Chat Widget!
Here's what's new:
- Customizable Chat Element Color in Welcome Screen: Personalize your chat widget's welcome screen by choosing the color of the chat element to match your brand.
- Option to Disable the Start Screen: You can now choose to disable the start screen, providing users with immediate access to the chat interface when opening the chat widget.
- Option to Turn Off Attachment Functionality: We've added the ability to disable the attachment feature within the chat widget.
- Customizable Hover on Button in Start Screen: You can now customize the hover effect on buttons in the start screen.
- Customizable Hover of Links in Welcome Screen: You can now customize the hover effect of links in the welcome screen, creating a seamless browsing experience.
- The Possibility to Duplicate an Existing Chat Widget: You can now easily duplicate any existing chat widget.
Here's what's fixed:
- Chat Widget Appearance: Noticed the chat widget looking odd when clicked? We've fixed that! Now, the widget maintains its sleek appearance even when opening with a pressed mouse button.
- Streamlined Creation Notifications: Creating a new chat widget used to give you multiple success notifications, cluttering your screen. No more! We've optimized the system, so you'll only receive one notification confirming the successful creation of your chat widget.
improved
FAQ
Settings
Billing and Subscription Management Upgrade 🚀
We made some big changes to our billing and subscription management, giving you more control and flexibility over your Watermelon subscription. Here's what's new:
Subscription and Billing Details Management:
You can now easily manage your subscription, edit billing address, edit the payment method and view your billing history by navigating to your account within Watermelon and selecting one of the options.
Admin Empowerment:
As an agent with an administrator role you now have the option to manage billing details and subscriptions. You no longer need to use the email address linked to the subscription to do so.
Head over to your account settings (in the lower left corner of your Watermelon account) or to the license overview to explore the new billing and subscription management today!
new
My contacts
Website widget
Conversations
See on which page the website visitor is on 👀
We have another very exciting update for you! We are very happy to share our latest feature:
Visitor page tracking
Now you can track the exact page a website visitor is on! Simply open a conversation, and on the right-hand side in the contact details, you'll see the page they're currently browsing.
You can now pinpoint the exact page on your website where they initiated the chat! This valuable insight empowers you to better understand your audience. 🔥💪
This feature is only available when using the new Chat Widget.
Click here to start tracking!
improved
fixed
Website widget
Chat Widget Improvements 🔥
In this release, we're thrilled to announce the following improvements and fixes in our Chat Widget:
- Deleting an active chatbot: When deleting an active chatbot with a connected chat widget, the website won't display the chatbot connected to the widget anymore, ensuring accurate representation on your website.
- Mobile Version Display: We implemented a change to display the mobile version based solely on device width rather than solely on touch device detection.
- Unfurl Feature: Video unfurls now feature a play button for improved user experience.
- Eyecatcher Persistence: Users can now dismiss the eyecatcher and it will remain dismissed for the session when manually closed.
- Fix for entire button sometimes not showing: We added a fallback for the launcher's entire button when no icon is provided, enhancing customization options.
new
Website widget
Conversations
Introducing User Status! 🟢🟠🔴
Exciting news! We're happy to introduce 'User Status'.
Here's what this release contains:
Real-time Status Indicators:
Now you can easily check if other agents are online, busy, or offline. Simply check the color next to the agent's image/icon to know their availability status.
Improved Collaboration:
When forwarding a conversation to a colleague, you'll be able to see their status indicator, making it easier to choose the right person to forward a conversation to.
Set Your Own Status:
You have the ability to set your own status within your Watermelon account. Simply navigate to the bottom left corner of Watermelon and indicate your availability or log out to go offline.
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