Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
Add knowledge
Chatbot
Pulse
Conversations
Improvements & Bug fixes 👍🐛
Improved handoff:
We updated the handoff trigger to allow for more flexible word matching, even with spelling errors and varied phrasing. For example, the trigger phrase “Speak to representative” will match variations like:
- “I want to speak to a representative”
- “I want to spk to reprsenttive”
- “Please forward me to a representative, I’d like to speak to one”
The chatbot now also better understands context and will only initiate a handoff if the request is relevant, avoiding irrelevant phrases.
Other improvements:
- Mass crawl button: We added a mass crawl button for selected URLs in the table, allowing for easier and faster initiation of multiple crawls at once.
- Increased character limit in domain knowledge: The character limit for entries in domain knowledge has been increased to 4.000 characters.
Web Crawler bug fixes:
After the successful release of the Web Crawler we found some bugs which we were able to fix.
- Emails after crawl completion: Improved the email notifications sent after crawl completion to prevent excessive emails and to ensure that the total URL count is displayed correctly.
- Render JavaScript 500 error: Resolved an issue where clicking the 'Render JavaScript' option without adding any URLs in the Web Crawler resulted in a 500 error. This option now functions correctly regardless of URL presence.
- URL limit on new crawler objects: Fixed a bug where the URL limit was not displayed on newly created crawler objects. The URL limit is now correctly visible for all new crawlers.
new
Chatbot
iOS app
Bug fix & improvements 🐞🔧
Here are our newest releases:
Bug fix:
- iOS App Messaging: We fixed a bug that prevented sending messages in the iOS app. Make sure to update your app to regain full messaging functionality.
Improvements:
- Copy Button for URLs in Web Crawler:You can now copy URLs directly from the Web Crawler with a convenient new copy button, making it easier to check your links.
- Full URL Display on Hover in Web Crawler:When you hover over URLs in the Web Crawler, you’ll now see the complete URL, giving you better visibility and control over your links.
new
Chatbot
Notifications
Pulse
Bug Fixes 🐛
Our development team has worked hard on resolving the below bugs:
- Attachment upload issue solved:Resolved an issue where users couldn't upload attachments in the Chat Widget anymore.
- Zapier integration error fixed:Fixed an error that appeared when trying to add an API key to Zapier. Users can now seamlessly integrate Zapier with their Watermelon account again without encountering API issues.
- Notification settings save issue:Corrected an issue that prevented notification settings from being saved. Changes to your notification preferences can now be saved as expected.
- Hidden widget auto-open bug:Resolved an issue where the chat widget appeared on websites even when set to hidden if the auto-open setting was enabled. The widget will now respect the hidden status and remain concealed as configured.
fixed
Out of office
Pulse
Bug fixes for Handoff 👋
We're happy to inform you that we released fixes for the bugs we encountered at Handoff:
- Out of office handoff instruction issue: Fixed an issue where, with the toggle on for outside of business hours, handoffs used the business hours instruction instead of the correct out of office instruction. Handoffs now follow the instructions as configured.
- Incorrect handoff out of office hours: Resolved a bug where users on WhatsApp and the Chat widget were handed off outside of office hours, even when the outside of business hours toggle was off. The system now correctly prevents handoffs outside of business hours when this is disabled.
- Out of office message: Fixed an issue where only one, instead of the expected two, out of office messages were sent.
- Out of office message showing incorrectly: Addressed a problem where the out of office message appeared after a handoff even when not actually outside of business hours.
new
Add knowledge
Chatbot
Pulse
New: Add knowledge from your website to your chatbot with the new Web Crawler 🆕🔥
We're excited to announce the release of the
Web Crawler
. The Web Crawler is built based on your valuable feedback, ensuring it meets your needs more effectively. With this update, it's possible to have links added directly to your domain knowledge, guaranteeing that the URLs shared by your chatbot are accurate and relevant.
The Web Crawler is available in Premium, Business and Enterprise plans. You can set up the Web Crawler in Pulse under Sources. We made some resources for you to get the most out of this new feature:
Resources
- There's a step-by-step guide right here in our Help Center.
- More of a video person? We've got you covered with a video tutorial too!
- Register for our upcoming webinar, in which we'll show you all you need to know about the Web Crawler.
Enjoy the new Web Crawler feature! 🎉
In need of assistance? Reach out to our support team at support@watermelon.ai or give us a call at +31 30 291 99 55.
improved
fixed
Out of office
Settings
Pulse
Conversations
Bug fixes & improvements 🐜🚀
Here are our newest releases:
Bug fixes:
- Chatbot reassigned to Conversations: Fixed an issue where the chatbot sometimes got reassigned to a conversation even after it was picked up by an agent. This prevented agents from responding (input bar was unusable until refreshing).
- Agent role changing in new accounts: Resolved a bug where, in a new account, changing any field for an agent would incorrectly change their role from admin to support. Agent roles now remain consistent when fields are updated.
- Out of Office messages not sent to WhatsApp: Fixed a problem where out-of-office messages were not being sent to WhatsApp.
- Chat takeover issue: Addressed an issue where, if the chatbot was "thinking" and you switched inboxes, it became impossible to assign or take over any chat.
Improvements:
- Eyecatcher character limit: The eyecatcher field is now limited to the amount of characters that will be visible when published, ensuring a better fit and preventing text from being cut off.
improved
fixed
Chatbot
Out of office
Settings
Pulse
Conversations
Bug fixes & styling improvement 🐛⚙️
We're happy to announce our developers have fixed these bugs:
Conversations & attachments
- Messages as 'New' with chatbot active: a bug where messages were coming in as new, even when the chatbot was active has been corrected to ensure the chatbot processes messages appropriately.
- WhatsApp attachments creating new conversations: the issue where sending attachments in WhatsApp would sometimes result in a new conversation being opened in Conversations. Attachments are now correctly handled without creating unnecessary conversations.
- Multiple responses to large attachments in WhatsApp: an issue where sending large attachments from WhatsApp to Watermelon caused the chatbot to respond multiple times. The chatbot now responds only once, regardless of the attachment size.
Handoff
- Handoff instruction not used by chatbot: a bug where the chatbot was not following the Handoff instruction. The chatbot now properly hands off conversations according to the specified handoff instruction.
- Handoff trigger not functioning in sentences: an issue where using a handoff trigger within a sentence would cause the chatbot to not handoff the chat. Triggers now work correctly even when embedded in sentences.
- Chatbot hands off outside office hours: a bug where the Pulse chatbot was handing off conversations outside of office hours, even when this option was disabled. The chatbot now follows the correct settings for office hours handoffs.
Other
- Interactive tester non-response with incomplete Action: an issue where the interactive tester would not respond if there was an incomplete Action in draft. The tester now responds correctly, even if there are incomplete drafts.
Styling improvement:
- Spacing between chatbot and agents in Conversations: We adjusted the spacing between the chatbot and agents section in Conversations. The spacing is now consistent, improving the layout and user experience.
new
improved
fixed
Chatbot
Pulse
Conversations
Integrations
New Action templates, fixes & improvements 🎈💪
We're happy to inform you about our latest releases:
New Action templates:
- Returnless Action template:We’ve added an Action template for Returnless, allowing you to get status information from your orders and use it in your chatbot. This way, your chatbot can automatically provide customers with up-to-date order information when they ask for it.
- Notion Action template:We've added an Action template for Notion, allowing you to retrieve information from your Notion pages and us it when answering customer queries.
Fixed & improved:
- Domain knowledge order: We reverted the domain knowledge menu items to their original position after an issue with incorrect tab ordering. The menu is now back to its intended order for better navigation.
- Action validation issue: We resolved an issue where validating an action did not update the table as expected. The validation process now works correctly.
- URLs in chatbot context: We fixed a problem where URLs were not being correctly added to the chatbot context. This has now been addressed for better URL handling.
- GCP errors: We fixed errors related to api-messaging, webhook-whatsapp, and api-gpt to ensure smoother performance and fewer disruptions.
- Contact updates in Conversations: When a contact is updated in the Contacts section, the changes will now reflect immediately in Conversations. This ensures more consistent and real-time updates across sections.
- Team filter issue: We fixed a bug where, when a filter in a team was selected and the team was deleted, the conversation screen would not load.
- Dummy conversations error: We resolved an error that occurred when closing dummy chat widget conversations.
- Double welcome messages in Legacy chatbot: We fixed an issue where welcome messages were displayed twice in the website widget and conversations when a 'Get Started' button was added.
improved
fixed
Add knowledge
Dialogues
Chatbot tester
Chat widget
Pulse
Conversations
Bug fixes & improvements 🪲🛠️
We have fixed some bugs and released some improvements for you. Here's what has been released during the last 3 weeks:
Bug fixes:
- First and last name display: We resolved an issue where the first and last name of a logged-in user were not showing properly. This information is now displayed correctly.
- Document Scraper issue: We fixed an error with the Document Scraper that was causing an error message and preventing uploaded documents from being displayed. Documents now upload and display correctly without errors.
- Saving Chat Widget changes: We fixed an issue where chat widget changes couldn’t be saved until the date format was changed. This has now been resolved, and you can save changes directly without extra steps.
- Message concurrency issue: We resolved a bug where the messaging concurrency channel was closing before messages were handled, leading to incomplete message processing. This resulted in responses not always coming through. This issue has been fixed to ensure messages are always processed correctly.
- Actions not deleted successfully: We fixed an issue where actions were not being successfully deleted when certain events occurred. Actions are now removed as expected.
- Tab order in domain knowledge: We resolved an issue where the tabs in domain knowledge were displayed in the wrong order. The tabs are now properly organized.
- Website visitor activity issue: We fixed a bug where website visitor activity was not being displayed. When seeing website visitor activity is turned on, in Conversations you can now view the active page of the end user in the chat widget as expected.
- Action Warnings in Interactive Tester: If an Action fails to work (e.g. due to incorrect authentication), you'll now see a clear warning message in the Interactive Tester. This helps you identify and resolve issues more quickly during chatbot testing.
- Legacy Widget: Conversation Previews Restored: We fixed the issue in the Legacy Widget where new conversations didn't show a preview or couldn't be opened. You can now view and open these conversations again without refreshing the conversations.
- Zapier handover: The Zapier handover to agent or team is now working on WhatsApp, Facebook and Instagram again.
- Handling large attachments: The chatbot will now respond only once to large images or documents, preventing any duplicate messages or confusion.
- Conversation screen stability: We resolved an issue where the conversation screen would freeze if left open for too long. You no longer need to refresh your screen - everything will run smoothly.
- Seamless closure Chat Widget: Closing a newly received message in the eye-catcher no longer causes the Chat Widget to immediately reopen. You can now dismiss messages without any interruptions.
- Closing Chat Widget: When the chat widget is open, pressing ‘Enter’ to close it now works correctly, and it will not automatically reopen again.
Improvements:
- Trigger placeholder in handoff: We updated the placeholder text for triggers in the Handoff to improve user experience. This change makes it easier to understand how to set-up triggers with.
- Improved chatbot output quality: We improved the chatbot’s response quality based on data from scrapers. This improvement will result in more accurate and relevant answers, providing a better customer experience.
new
improved
fixed
Chatbot
Chat widget
Pulse
AI Search is back, Sources improved & bug fix 🪲
We're happily sharing our newest releases and bug fix with you:
AI Search
AI Search is back for all Business and Enterprise users. You can now have your chatbot search your website in realtime.
Grading sources
When using multiple sources, such as Web Scraper and Document Scraper, Watermelon now cross-checks the results between these sources. This improvement leads to more accurate and reliable responses from the chatbot, ensuring you get the best possible information every time.
Improved sources in Interactive Tester
The sources in the Interactive Tester have been improved and this feature is now out of BETA!
When a chatbot uses the Domain Knowledge to create its answer, this is no longer shown. The chatbot will use this in all answers.
Bug fix:
- Welcome screen:When the welcome screen was activated, the chat widget did not update the amount of new messages after reading. This has now been fixed.'
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