Watermelon
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Changelog

Follow up on the latest improvements and updates.

RSS

new

fixed

AI Agent

Conversation overview

iOS app

New iOS features & bug fixes đŸ“±đŸ›

Here are our latest updates:
New features in iOs app:
  • AI Agent filter in iOS app
    : You can now filter conversations by AI Agent in the filter menu under “Agents". This makes it easier to manage and review AI Agent's interactions.
  • AI Agent icon in conversations
    : Every conversation now shows an AI Agent icon, so you’ll always know which AI Agent gave which answer.
Bug fix:
  • Incorrect contact count on contacts page
    : We fixed a bug that showed an incorrect number of contacts on the contacts page. The count now reflects the actual number of contacts accurately.

improved

🔧 Redesigned Navigation Menu

We’ve redesigned the navigation menu in Watermelon to make navigating simpler, faster, and more intuitive. With a cleaner layout, improved access to settings, and a modern design, you’ll now move through the platform with greater clarity and ease.
What’s new:
  • Collapsible menu for better overview
  • Profile settings moved to the top right
  • Settings accessible via the gear icon
  • New ‘Contact’ button for direct support
  • Conversations is now called Inbox
  • Integrations is now called Apps
  • Pulse is now called Agents
  • Company name visible next to the logo
Explore the new menu
(oh! and don't forget to upload your logo by clicking on the Watermelon icon!)

new

đŸ› ïž GPT- 4.1 now live in Watermelon

We’ve updated all AI Agents in Watermelon to run on OpenAI’s latest model: GPT- 4.1. This upgrade brings significant improvements in the way your Agents interact.
What’s new:
  • Upgraded to GPT-4.1.
    Your Agents now use the newest OpenAI model, bringing improved capabilities to every conversation.
  • More detailed responses.
    Answers are richer, more informative, and context-aware.
  • Better-structured replies.
    Improved formatting with headings and bullet points — making conversations easier to follow and more professional.

fixed

improved

Bug fixes and improvements🚀🔧

Bug fixes:
  • Widget name update:
    Fixed an issue where updating a Widget’s name didn’t reflect in the Agent Profile. The correct name is now shown consistently.
  • Contact deletion:
    Solved a problem where it wasn’t possible to delete all contacts at once. You can now remove them in bulk without any problems.
  • Welcome screen after handoff:
    We fixed a bug where users were shown the Welcome Screen and placed in the waitlist again after a conversation handoff and URL change. This will now behave as expected.
  • Message preview from Instagram/Facebook:
    Resolved an issue where the wrong message preview was shown in Watermelon for messages sent from Instagram or Facebook. You’ll now see the correct content.
  • Delete all URLs:
    Fixed an issue where the “Delete all URLs” button didn’t work properly. You can now clear all URLs in one go without errors.
  • Facebook video messages:
    Resolved an issue where videos sent from Facebook to Watermelon displayed “Story not available” after 12 hours. These messages will now remain accessible.
Improvements:
  • Legacy chat widget:
    We said goodbye to the legacy chat widget, which is replaced by our new Chat Widget.
Let us know if you run into anything else – we’re always improving!

new

🔧 Redesigned Settings Panel

settings-rework-header
We’ve redesigned the Settings panel in Watermelon to make managing your account easier, faster, and more intuitive. With a cleaner layout, categorized navigation, and a consistent design, it’s now simpler to find and adjust what you need—whether it’s personal preferences, AI settings, or team management.
What’s new:
  • Fully restructured and categorized layout
  • Easier access to personal and account settings
  • Consistent design across the platform
  • 'API Key' is now called Private Apps
  • You can now delete users
  • Admins must assign an owner (mandatory after 30 days)
Go directly to settings

fixed

improved

Improvements & bug fixes 👇🐛

Here are our latest bug fixes and improvements:
Improvements:
  • Web Crawler filters:
    We’ve updated the logic so you can now use the search bar and filters together in the Web Crawler. Better control, better results.
Bug fixes:
  • Conversation preview in sidebar
    : We fixed an issue where the last message preview wasn’t fully visible in the side panel. You’ll now get a proper glimpse of the conversation.
  • AI Agent handoff duplication:
    The AI Agent will no longer send the handoff message three times. It now behaves properly and sends it just once.
  • Instagram video previews:
    Video files (MP4) sent from Watermelon to Instagram now show up correctly as videos instead of just a link.
  • Chat widget reopening:
    If the welcome screen is turned off, the chat widget now reopens at the last received message instead of the first.
  • Pulse navigation:
    You can now correctly navigate to the Web Crawler or Document Scraper pages from the AI Agent's response inside the Interactive Tester.
  • iOS login screen loop:
    We resolved a bug where the login screen would keep appearing when opening the Watermelon App on iPhones or iPads.

fixed

improved

Channels

AI Agent

Conversation overview

Pulse

Fixed bugs đŸžđŸ‘·

Here are our newest bug fixes:
  • AI Agent used deleted URL to generate an answer
    : We’ve fixed this, so deleted URLs are no longer used when generating AI Agent responses.
  • Duplicate responses after handoff
    : The AI Agent no longer sends the same trigger three times due to the retry mechanism after a conversation is handed off.
  • WhatsApp message handling
    : We’ve resolved an issue where messages containing both a picture and text were not coming through correctly in Conversations.
  • WhatsApp number connection
    : It’s now possible to connect a WhatsApp number in both the Windows and Mac apps again.
Also, we’ve made several UX improvements to make your experience even smoother and more intuitive.

improved

fixed

AI Agent

Chat widget

Pulse

Conversations

Bug fixes & improvements 👍🐛

Here are our latest updates:
Bug fixes:
  • Team inbox count
    : The team conversation inbox now displays the correct number of chats.
  • Handoff stability
    : The AI Agent will no longer take back a conversation after a handoff.
  • Handoff fix
    : When a trigger is sent via WhatsApp, the AI Agent will now correctly forward the message.
  • Domain Knowledge titles
    : Titles in the Domain Knowledge section will now stay in place after being changed.
  • Domain Knowledge visibility
    : The Domain Knowledge section in newly created AI Agents no longer appears blank.
  • Chat widget visibility
    : When opening the chat widget in embedded display mode, it will now be immediately visible without any loading time.
Improvements:
  • Direct routing for AI Agents
    : We’ve added direct routing to Pulse AI Agents: e.g. https://app.watermelon.ai/pulse/chatbot/[chatbotID]/domain-knowledge for Domain Knowledge and https://app.watermelon.ai/pulse/chatbot/[chatbotID]/web-crawler for the Web Crawler within your AI Agent.
  • Page refresh in Pulse
    : When refreshing a page in Pulse, you will now stay on the current page instead of being redirected.
  • Web Crawler visibility
    : The Web Crawler page is now properly visible after a page refresh.
  • Faster chat typing
    : After clicking Join conversation, you can now start typing immediately without needing to click again.
  • Disable AI search
    : You can now disable AI search by clicking the cross on the pop-up for enabling AI search.

improved

fixed

Channels

Conversation overview

Statistics

Bug fixes & improvements đŸ› ïžđŸ›

Here’s what we’ve fixed and improved for you:
Bug fixes:
  • Website activity status
    : The website activity setting incorrectly displayed as turned off, even when enabled. This now works as expected.
  • Exporting conversations
    : When exporting data for a specific day, some conversations from the next day were included. Now, only conversations from the selected day will be exported.
  • 24-hour customer care window
    : This indication now appears inside the conversation instead of the reply area for all relevant channels.
Improvements:
We’ve made several UX and design improvements! Let us know if you notice any changes—we’d love to hear your feedback.
Thanks for your valuable feedback while using Watermelon! 🚀

new

improved

fixed

Add knowledge

Out of office

Chat widget

Pulse

Conversations

AI Agent, new features & bug fixes 👍🐛

Here are our latest updates!
AI Agent ✹
We’re making an important change: we’re moving away from using ‘Chatbot’ and will now refer to it as ‘AI Agent’.
Why? The market is evolving fast, and ‘AI Agent’ is becoming the modern standard. The term ‘chatbot’ now mainly refers to outdated systems, and we want to stay ahead with a stronger, future-proof positioning.
New features 🚀
  • Easier navigation in AI Agent settings
    : Clicking on a channel icon in the “Activate AI Agent” menu now takes you directly to that channel’s settings.
  • Search AI Agents in Pulse overview
    : Easily find the right AI Agent with a new search option in the Pulse overview.
  • ReadMe template for Actions
    : A new action lets you retrieve information from ReadMe.com Guides.
Web Crawler improvements đŸ’Ș
  • Faster crawling
    : Failed crawls are now skipped, reducing overall crawling time.
  • Better monitoring
    : We’ve implemented an endpoint that checks the status of all URLs.
  • Improved error handling
    : Fixed failed statuses for the Web Crawler and added a filter to view only failed statuses.
Bug fixes đŸ› ïž
  • Exact triggers not forwarding chats
    : Fixed an issue where chats weren’t always forwarded when an exact trigger was used.
  • AI Agent takeover during out-of-office hours
    : Fixed an issue where the AI Agent took over a conversation mid-chat when out-of-office time was reached.
  • Document Scraper issues
    : You can now correctly add or delete .doc files.
  • AI Agent not responding in chat widget
    : Fixed an issue where the AI Agent was active but not receiving or answering messages.
  • Invisible AI Agent responses
    : AI Agent responses will now always be visible to customers.
  • Windows desktop app freeze
    : If the Windows app was minimized for a while, it could freeze upon reopening. This has now been fixed.
UX & design improvements 🎹
Additionally, we’ve made various UX and design improvements throughout the platform—can you spot them?! 👀
That’s it for now! Let us know if you have any feedback. 🚀
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