Changelog
Follow up on the latest improvements and updates.
RSS
Feature Release – Statistics (out of beta)
We’ve replaced the old statistics page with our brand-new Statistics module. Here’s what’s new:
- Custom reports: filter by AI Agents, users, and channels
- Data overview per report:
- Total chats (tile + diagram)
- Human handover chats (tile + diagram)
- Automation degree
- Average response speed
- Average handling time
- Chats during vs. outside office hours
- Conversation topics (tags)
- Flexible time filters: today, yesterday, last 7/30/60 days, previous week/month/quarter/year, or custom
👉 You’ll find Statistics under the statistics menu item on the left hand side in Watermelon.
new
improved
fixed
AI Agent(s)
Settings
Statistics
Other
UI/UX
New features, fixes & improvements 🚀🐛✨
Here are our newest releases:
Features
- Multiple attributes in actions: It’s now possible to collect needed data step by step in a conversation instead of requiring it all in one message.
- Sorting in tags table: Sort by tag name, creator, or creation date. Go to Tags via Settings and start sorting.
- Browser notifications for AI Agent handoffs: You’ll now get browser notifications when a conversation is handed off from the AI Agent to New (if your setting is “Each message”). Previously, notifications only appeared after the user replied. Go to Notifications in Settings and set your notification preferences.
- OpenAI websearch for AI search: We replaced websearch for AI Search to work even better. This results in faster, more reliable results. You can enable AI Search in the Sources in your Agent.
Bug fixes
- Conversation notes: Notes now always display as plain text instead of HTML, preventing confusing formatting.
- Queue pop-up: No longer remains visible when a conversation is reassigned to the AI Agent or cancelled.
- Save button alignment: Corrected in the instruction category editor.
- User avatar: Fixed issue where creating a user without details showed a broken avatar image.
- Interactive Tester scrolling: Sources pop-up now scrolls correctly.
- Yesterday filter: Fixed inconsistent results.
- Crawl button(trial plan): No longer appears disabled after adding URLs.
- Inbox visibility: Fixed bug where new conversations were not visible in the Inbox, even though the AI Agent continued answering.
- Inbox updates: In chat and Assignee fields now update in real time after a handoff.
- Statistics: Fixed issues where reports didn’t open when switching between them and where reports could be saved without a name.
Improvements
- Japanese translations: Document Scraper and AI search in the menu are now translated into Japanese. Styling issues caused by longer Japanese text were also resolved.
- Document scraper & tags table: Uploading documents or creating new tags no longer changes the avatar shown in the “Added by” column (older uploads remain unchanged).
- Inbox links: Opening a URL from the Inbox now opens in a new tab instead of replacing your Watermelon page.
improved
fixed
AI Agent(s)
Settings
Inbox
Improvements & bug fixes 👍🐛
Here are our newest releases:
Bug fixes:
- Fixed several issues with email notifications. Notifications now work as expected again, including for handed-over conversations, agent messages, assigned messages, and inbox settings.
- Fixed an issue with the queue in the chat widget that didn’t always show at the right moment.
Improvements:
- You can now deactivate your tags.
- A platform notification is now shown when a conversation is handed over from an agent to New.
- The loading bar in the web crawler has been replaced with a spinner. This is a first step towards the upcoming release of our new Web Crawler provider.
- Some small text adjustments for a better user experience.
improved
fixed
AI Agent(s)
Settings
Inbox
Improvements & bug fixes 🚀🐞
Here are our newest releases:
Improvements for Automatic tagging:
- Tagging reliability: When multiple chats start at the same time with identical prompts, conversations will now be tagged correctly.
- Archived conversations: Continued archived conversations are now re-tagged automatically.
- It’s no longer possible to create a tag directly from the conversation page, keeping your tags more consistent.
Bug fix:
- Notifications: When your notification setting is set to New message for New inbox, you now correctly receive notifications for handed-over conversations.
- Conversation display: Fixed an issue where some conversations did not show up immediately. They now appear as expected.
improved
fixed
AI Agent(s)
Settings
Chat widget
Inbox
Improvements & bug fixes 👍🐛
Here are our newest bug fixes and improvements, which are mainly focussed on the improvement of the automated tagging and tag manager after those feature releases.
Improvements:
- Smarter url previews: we now only show a preview image when the page has a meta preview image. If not, no image is shown.
- Automated tags for everyone: Automated Tags are now available on all plans.
- Faster tag management in inbox: added a “create tag” link from the Add tags option.
- Easier pop-up control: you can close the delete tag pop-up with the ESC key.
- Better tag naming rules: restrictions on special characters and emojis are now enforced when creating or editing tags.
- Real-time messaging optimized: messages now arrive more reliably.
Bug fixes:
- Statistics report export: exporting the new report now downloads a proper .csv file instead of a file with a strange name or extension.
- Automated tags: deleting one tag no longer deletes all tags (was rarely happening).
- Inbox tagging: saving with no tag selected no longer creates a new tag by mistake.
The latest version of the Watermelon iOS app is live!
This update makes it easier to manage your conversations on the go.
What’s new?
Files in Conversations
- Upload – Send files directly in an ongoing conversation.
- View – Open received files without leaving the app.
- Download – Save files to your device for later use.
Notification Settings
- Choose exactly which notifications you want to receive.
- Enable or disable specific alerts to reduce distractions.
New Home Screen
- A completely new space to quickly access your conversations and key actions.
- Designed for faster navigation and a clearer overview.
Language Settings
- Select any language available in the Watermelon platform directly in the app.
Last week, we introduced automated tags — The AI Agent automatically applies a tag once sufficient context is available, typically within the first few messages of the customer conversation.
Now we introduce:
Tag Management.
What’s new
- Create, edit, or delete tags directly in your Tag Manager
- See who created each tag and when
- Find tags instantly with the new search icon
Why it’s useful
Better tag management means more organized conversations and easier tracking. You can keep your tags relevant, remove outdated ones, and find the right tag in seconds, helping you and your team stay on top of customer interactions.
You can now choose from 10 AI models, including the brand-new GPT-5, and switch anytime to match your needs.
What’s new
- Model switching: Change your AI model at any time
- GPT-5 implementation
- 10 models available (9 additional options)
Why it’s useful
Not every AI model is best for every task. Some handle complex customer queries better while others are faster. Now you can pick the right model for your goals, whether that’s speed, advanced reasoning or multilingual support.
Available models:
- gpt-5
- gpt-5-mini
- gpt-5-nano
- gpt-5-chat-latest
- gpt-4.1
- gpt-4.1-mini
- gpt-4.1-nano
- gpt-4o
- o3
- o3-mini
How it works
- Creating an AI Agent: When setting up a new AI Agent, customers can select their preferred AI model. By default, GPT-5 Mini is preselected for new Agents.
- Existing Agents: GPT-4.1 remains the default for Agents created before this update.
- Switching models: Admins can update the model at any time by clicking the three dots in the top-right corner of the AI Agent and selecting Profile. As soon as a new model is selected, the change is applied instantly and goes live on the channel.
- No extra setup required: Customers can start experimenting with different models right away.
Want to discover which model suits your AI Agent’s needs? Check out our blog post.
We’ve launched a brand new Automated Tags feature that helps you organize conversations automatically, no manual effort required.
What’s new?
- A tag is automatically applied once sufficient context is available, typically within the first few messages of the customer conversation.
- A tag is a label (like Support, Returns, or Sales) that categorizes the conversation, making it easier to filter, track, and analyze later.
- The system uses your existing customer tag library to match the most relevant topic.
- Manual editing remains fully supported. You can add, change, or remove tags at any time.
By default, Automated Tags is turned on for all users. You can manage this setting at any time via Settings > Tags.
Check Automated Tags out now: https://app.watermelon.ai
Need more info on how it works? Read our Help Center article.
new
improved
AI Agent(s)
Other
Improvements & bug fixes 🚀🐞
Here are our latest updates:
New:
- E-commerce Agent template:You can now use a ready-made e-commerce Agent template in the platform to get started even faster.
Improvements:
- All templates are now available in German:We have translated every template so you can work in your preferred language.
- Option to turn off browser information now also blocks ipify:When you choose to hide browser information, ipify will also be blocked for extra privacy.
- More similar results in testers:The results in the Interactive tester now better match those in channels, making testing more reliable.
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