Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
AI Agent(s)
Settings
Inbox
Improvements & bug fixes đđ
Here are our newest releases:
Bug fixes:
- Fixed several issues with email notifications. Notifications now work as expected again, including for handed-over conversations, agent messages, assigned messages, and inbox settings.
- Fixed an issue with the queue in the chat widget that didnât always show at the right moment.
Improvements:
- You can now deactivate your tags.
- A platform notification is now shown when a conversation is handed over from an agent to New.
- The loading bar in the web crawler has been replaced with a spinner. This is a first step towards the upcoming release of our new Web Crawler provider.
- Some small text adjustments for a better user experience.
improved
fixed
AI Agent(s)
Settings
Inbox
Improvements & bug fixes đđ
Here are our newest releases:
Improvements for Automatic tagging:
- Tagging reliability: When multiple chats start at the same time with identical prompts, conversations will now be tagged correctly.
- Archived conversations: Continued archived conversations are now re-tagged automatically.
- Itâs no longer possible to create a tag directly from the conversation page, keeping your tags more consistent.
Bug fix:
- Notifications: When your notification setting is set to New message for New inbox, you now correctly receive notifications for handed-over conversations.
- Conversation display: Fixed an issue where some conversations did not show up immediately. They now appear as expected.
improved
fixed
AI Agent(s)
Settings
Chat widget
Inbox
Improvements & bug fixes đđ
Here are our newest bug fixes and improvements, which are mainly focussed on the improvement of the automated tagging and tag manager after those feature releases.
Improvements:
- Smarter url previews: we now only show a preview image when the page has a meta preview image. If not, no image is shown.
- Automated tags for everyone: Automated Tags are now available on all plans.
- Faster tag management in inbox: added a âcreate tagâ link from the Add tags option.
- Easier pop-up control: you can close the delete tag pop-up with the ESC key.
- Better tag naming rules: restrictions on special characters and emojis are now enforced when creating or editing tags.
- Real-time messaging optimized: messages now arrive more reliably.
Bug fixes:
- Statistics report export: exporting the new report now downloads a proper .csv file instead of a file with a strange name or extension.
- Automated tags: deleting one tag no longer deletes all tags (was rarely happening).
- Inbox tagging: saving with no tag selected no longer creates a new tag by mistake.
The latest version of the Watermelon iOS app is live!
This update makes it easier to manage your conversations on the go.
Whatâs new?
Files in Conversations
- Upload â Send files directly in an ongoing conversation.
- View â Open received files without leaving the app.
- Download â Save files to your device for later use.
Notification Settings
- Choose exactly which notifications you want to receive.
- Enable or disable specific alerts to reduce distractions.
New Home Screen
- A completely new space to quickly access your conversations and key actions.
- Designed for faster navigation and a clearer overview.
Language Settings
- Select any language available in the Watermelon platform directly in the app.
Last week, we introduced automated tags â The AI Agent automatically applies a tag once sufficient context is available, typically within the first few messages of the customer conversation.
Now we introduce:
Tag Management.
Whatâs new
- Create, edit, or delete tags directly in your Tag Manager
- See who created each tag and when
- Find tags instantly with the new search icon
Why itâs useful
Better tag management means more organized conversations and easier tracking. You can keep your tags relevant, remove outdated ones, and find the right tag in seconds, helping you and your team stay on top of customer interactions.
You can now choose from 10 AI models, including the brand-new GPT-5, and switch anytime to match your needs.
Whatâs new
- Model switching: Change your AI model at any time
- GPT-5 implementation
- 10 models available (9 additional options)
Why itâs useful
Not every AI model is best for every task. Some handle complex customer queries better while others are faster. Now you can pick the right model for your goals, whether thatâs speed, advanced reasoning or multilingual support.
Available models:
- gpt-5
- gpt-5-mini
- gpt-5-nano
- gpt-5-chat-latest
- gpt-4.1
- gpt-4.1-mini
- gpt-4.1-nano
- gpt-4o
- o3
- o3-mini
How it works
- Creating an AI Agent: When setting up a new AI Agent, customers can select their preferred AI model. By default, GPT-5 Mini is preselected for new Agents.
- Existing Agents: GPT-4.1 remains the default for Agents created before this update.
- Switching models: Admins can update the model at any time by clicking the three dots in the top-right corner of the AI Agent and selecting Profile. As soon as a new model is selected, the change is applied instantly and goes live on the channel.
- No extra setup required: Customers can start experimenting with different models right away.
Want to discover which model suits your AI Agentâs needs? Check out our blog post.
Weâve launched a brand new Automated Tags feature that helps you organize conversations automatically, no manual effort required.
Whatâs new?
- A tag is automatically applied once sufficient context is available, typically within the first few messages of the customer conversation.
- A tag is a label (like Support, Returns, or Sales) that categorizes the conversation, making it easier to filter, track, and analyze later.
- The system uses your existing customer tag library to match the most relevant topic.
- Manual editing remains fully supported. You can add, change, or remove tags at any time.
By default, Automated Tags is turned on for all users. You can manage this setting at any time via Settings > Tags.
Check Automated Tags out now: https://app.watermelon.ai
Need more info on how it works? Read our Help Center article.
new
improved
AI Agent(s)
Other
Improvements & bug fixes đđ
Here are our latest updates:
New:
- E-commerce Agent template:You can now use a ready-made e-commerce Agent template in the platform to get started even faster.
Improvements:
- All templates are now available in German:We have translated every template so you can work in your preferred language.
- Option to turn off browser information now also blocks ipify:When you choose to hide browser information, ipify will also be blocked for extra privacy.
- More similar results in testers:The results in the Interactive tester now better match those in channels, making testing more reliable.
improved
fixed
AI Agent(s)
Statistics
Inbox
Improvements & bug fixes đŹđ§
Here are our latest updates to improve your Watermelon experience:
Bug fixes:
- Agent handover issue: We fixed a bug where agents handed off conversations without a trigger. This now works as expected.
- Language mismatch: The AI Agent no longer responds in Arabic when providing order numbersâit will now respond in the language of the end-user.
- Agent overview scroll: Scrolling through the agents overview is now working again.
- Stuck on âthinkingâ: We fixed a bug where the agent would remain in a âthinkingâ state during conversations.
- Inbox formatting: Adding a line break after a ? or ! now works properlyâthe space or enter will no longer be removed.
- Export issue in AI Agent view: The export button in Statistics beta now correctly generates reports when viewing individual AI Agents.
- Statistics report visibility: When creating a new report in Statistics beta, it now shows up immediatelyâno need to create a second one to see it.
- Media in social channels: Documents, images, and audio files sent from Watermelon are now correctly delivered on Facebook and Instagram.
- Blank or duplicate team name saved: Even though the application shows an error for blank team name, it still saves the team when editing. Also, it allows saving teams with duplicate names.
Improvements:
- Statistics open beta by default: The new Statistics beta is now the default view. Long-time customers still have the option to switch back to the previous version if preferred.
- Design refresh continues: Weâre further rolling out the new look across the platform. Youâll also spot updated text in different areas to keep things clearer and more consistent. Let us know what you thinkâweâre always happy to hear your feedback!
improved
fixed
AI Agent(s)
Other
Contacts
Bug fixes & updated designs đȘČđ
Here are our latest updates:
Bug fixes:
- Contact opening issue: Some contacts couldnât be opened. This has now been resolved.
- Document name update in Document Scraper: You can now successfully change the name of a document in the Document Scraper again.
- Unexpected logout: Users were sometimes logged out of Watermelon when deleting another user. This will no longer happen.
- Dropdown scrolling in Interactive tester: We fixed an issue where you couldnât scroll in the dropdown menu when adding instructions via the Interactive tester.
- Save button at header (sticky) of the Chat widget settings: The save button is now placed at the top of the Chat widget settings and remains visible as you scroll, so you no longer need to scroll down to save changes.
Design update:
Weâre continuing to roll out our new design across the platform. Youâll also notice various text updates for better clarity and consistency. Weâd love to hear what you thinkâyour feedback is always welcome!
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