Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
Chatbot
Conversations
UX improvements & bug fixes 👍🐛
Here are our latest updates:
UX improvements:
We redesigned the login page and forgot password page for a smoother and more user-friendly experience.
Bug fixes:
- Saved handoff instructions and triggers now correctly appear in the chatbot.
- The chatbot no longer forwards conversations unexpectedly when no triggers are used.
- The out-of-office instruction in Handoff now works correctly when the correct trigger is added during out-of-office hours.
This week, there might be fewer updates than usual, but we have some great redesigns coming up – we’re definitely not slowing down! 🚀
improved
fixed
Channels
Pulse
Integrations
OpenAI data now stored in Europe 🇪🇺 & weekly updates
OpenAI data now stored in Europe 🇪🇺
Great news! We’ve transitioned all our AI models to European servers, following OpenAI’s new EU data storage option. This ensures improved compliance with European regulations and greater data security while maintaining GDPR compliance.
Loading state login page
🌟Logging in will look a little different now: we created a spinner loading state for the login page.
Bug fixes 🛠️🐛
- Resolved chatbot takeover issue– The chatbot will no longer unexpectedly take over conversations from agents.
- No modifying of JavaScript elements– The chat widget script will no longer interfere with existing JavaScript elements.
- Disconnected channels– Channels removed from Integrations will no longer appear as connected or available channels in Pulse.
- Long WhatsApp company names– You can now connect WhatsApp accounts with long company names to Watermelon without issues.
- Improved Instagram and Facebook account deletion– You can now delete an Instagram account even if the connected Facebook account is no longer linked.
- Implemented API update for Facebook and Instagram removal– Removing a Facebook account now also removes the connected Instagram account automatically (since Instagram cannot be connected without having Facebook connected).
Retirement of Legacy chatbot
👋For our longtime customers: We’ve officially retired the last remnants of the Legacy chatbot. This marks the end of an era, allowing us to fully focus on the future of AI chatbots. 🚀
improved
fixed
Channels
Chatbot
Out of office
Pulse
Conversations
Here are our latest updates! 🔥
Bug fixes:
- Opening hours reset issue: When turning off the out-of-office message, opening hours no longer change back to default.
- Closing Conversations: Conversations we're not automatically closed. Now they are automatically closed every four days again.
- Conversations visible to new agents: After creating a new agent in Watermelon and switching to Conversations, no conversations were be visible until you refresh the page. Now they are immediately visible.
Improvements:
- Clearer crawling status: While the web crawler is running, you will now see a message informing you that you can already start chatting and that crawled pages are being added to the chatbot's knowledge.
- WhatsApp connection feedback: After connecting a new WhatsApp number, you will now receive clearer guidance on what happens next after completing the Facebook steps.
- Out-of-office default hours: The default out-of-office settings are now: Monday to Friday from 09:00 to 17:00, and Saturday & Sunday set to 'off'.
- Consistent domain knowledge titles: Titles in the domain knowledge section will now always start with a capital letter.
Let us know if you have any feedback so we can keep on improving! 🚀
new
improved
fixed
Conversation overview
Chat widget
Pulse
Conversations
Improvements & bug fixes 👍🐛
Here’s what’s our developers have been working on and released last week:
New features:
- Conversations export update:The export now includes thumbs-up and thumbs-down feedback for better insights.
Bug fixes:
- Chatbot handoff in chat widget:Conversations handed off by the chatbot to "New" were not appearing in real time. They now show instantly without needing to refresh the filter.
- Duplicate chatbot messages:The chatbot sometimes sent multiple messages when a trigger for handoff was sent. This has been fixed.
- Incorrect default link in chat widget:When creating a new chat widget, the default Frequently Asked Questions link was pointing to a placeholder. We changed this to www.watermelon.ai. website. This has been fixed.
- Saving settings in chat widget integrations:A bug prevented saving new settings when creating a chat widget in Integrations. This is now resolved.
- Incorrect deletion message in Conversations:Deleting a conversation mentioned that the contact would also be deleted, but this was not the case. This has been corrected.
- Chatbot icon in closed conversations:The chatbot icon wasn’t showing in closed conversations when clicking "Show previous messages". This is now fixed.
- Sign-out error in Web Crawler:An error message appeared when signing out with the Web Crawler open. This has been resolved.
- Browser tab name update:The browser tab name didn’t update after switching the language. It now correctly reflects the current page.
UX improvements:
We've made a whole lot of
UX improvements
to ensure smoother navigation and interaction in the platform. Thanks for your feedback—keep it coming! 🚀
fixed
improved
Chatbot
Pulse
Improvements & Bug fixes 👍🐛
Here’s what’s new:
Bug fixes:
- Action trigger issue:We fixed a bug where the description was not being used correctly to trigger an action. Actions should now trigger as expected, ensuring smoother workflows.
- Action template for Sendcloud:We resolved an issue with the Sendcloud action template, so it now works without any errors.
- Action template for Shopify:The Shopify action template had a bug that is now fixed, ensuring it operates seamlessly.
- Deleted URL from the crawler still used in knowledge:Fixed an issue where URLs deleted from the crawler were still being used in the chatbot’s knowledge base. Deleted URLs will now be properly removed from use.
- Instagram messages exceeding character limit:Resolved a bug where the chatbot was sending messages over 1000 characters in Instagram conversations. This resulted in messages which were not showing in the Direct Messages from Instagram. Messages will now respect the character limit.
Improvements:
- Action template for Picqer (orders):The Picqer action template has been extended to include support for managing orders, giving you more functionality and control.
- Action template for WooCommerce:The WooCommerce action template has been extended with additional features, offering you more ways to streamline your workflows.
- Crawler page loading time:We’ve worked on improving the loading time of the crawler page, which was previously taking up to 20 seconds. It should now load much faster.
Deprecation notice:
- Web Scraper and Legacy Chatbot:The Web Scraper and Legacy Chatbot have been officially deprecated and are no longer available in accounts. These features have been retired as part of our ongoing efforts to focus on more modern and efficient tools.
Thank you for your valuable feedback! Let us know if you need any help. 🚀
improved
fixed
Chatbot
Conversations
Improvements & bug fixes 👍🐛
Here are our newest updates:
Improvements:
- Document scraper limit:The limit for the Document scraper has been updated to 250, allowing you to add more content for training your chatbot.
- Streaming performance:It is now visible in the Chat Widget and Interactive tester what the chatbot is doing while creating an answer—whether it's thinking, retrieving information, or generating a response—providing more clarity and transparency.
- New font option:We added the Ubuntu font to give your chatbot a fresh and modern look.
Bug fixes:
- Safari compatibility for chat widget:We fixed an issue where the chatbot in the chat widget did not respond in Safari on macOS and iOS for certain tag managers.
- Answer rewriting in Microsoft Edge:The chatbot no longer keeps rewriting its answers when used in Microsoft Edge.
Thank you for your feedback—keep it coming! 🚀
fixed
improved
Chatbot
Chat widget
Pulse
Improvements & Bug fixes 🚀🐞
Here are our latest updates:
Bug fixes:
- Consistent chatbot responses:We fixed an issue where the chatbot provided different answers in the chat widget compared to the interactive tester. Responses should now match seamlessly across both tools.
- Usage of Instructions:We improved how the chatbot uses instructions, ensuring more accurate and relevant responses.
Improvements:
- Chat Widget automatically opens once:When the "open widget automatically" setting is enabled, the Chat Widget will now stay minimized when navigating to a new page.
new
improved
fixed
Settings
Pulse
Improvements & Bug fixes 🛠️🐞
Here are our newest updates:
New template available:
- We’ve added a brand-new Shopify template to help you get started faster with chatbot integration in your Shopify store.
Improvements Web Crawler:
- The crawler will now show the last crawled date instead of the added date for better tracking.
- When a URL is excluded and marked as "do not use," it will no longer be automatically deleted from the list.
- When cancelling a crawl, the URLs will no longer remain in the “Queued” status and will now correctly be skipped.
Bug fixes:
- Chatbot domain knowledge limitations: Fixed an issue where the instructions for limiting chatbot responses to specific domain knowledge weren’t functioning as intended. This now works more effectively.
fixed
improved
Chatbot
Improvements & Bug Fixes 🐛🚀
Here are our latest updates:
Improvements:
- New button for Handoff and triggers:We’ve added a new button right underneath the handoff feature and triggers for easier navigation and setup.
- ‘Sitemap’ as first option in Web Crawler dropdown:The ‘Sitemap’ option now appears as the first choice in the dropdown menu, streamlining your workflow.
- Old Web Scraper blocked:To ensure you’re using our latest and best tools, the outdated web scraper is no longer available for use. The Scraper still contains the information from your website, if scraped, but you cannot scrape new urls.
- Assign conversation button change:In all conversations, only the "Assign Conversation" button will now be visible. The entire type bar has been removed to simplify the interface and improve clarity when managing conversations.
Bug Fixes:
- Search in Web Crawler fixed:The search functionality in the Web Crawler is back in action! You can now find what you need without any issues.
- Widget reply issue resolved:Replies sent through the chat widget (opened via a button) now appear correctly in the widget.
- Link encoding issue fixed:Links containing ‘&’ in the chat widget will no longer convert to ‘&’. Your links will now work as expected.
- Out of Office settings fixed:Changing your out-of-office settings no longer alters your opening hours unexpectedly.
- Handoff behavior outside business hours:When the out-of-office message is turned off and handoff outside business hours is disabled, the chatbot will no longer hand off conversations outside business hours.
improved
fixed
Add knowledge
Chatbot
Pulse
Conversations
Improvements & Bug fixes 👍🐛
Improved handoff:
We updated the handoff trigger to allow for more flexible word matching, even with spelling errors and varied phrasing. For example, the trigger phrase “Speak to representative” will match variations like:
- “I want to speak to a representative”
- “I want to spk to reprsenttive”
- “Please forward me to a representative, I’d like to speak to one”
The chatbot now also better understands context and will only initiate a handoff if the request is relevant, avoiding irrelevant phrases.
Other improvements:
- Mass crawl button: We added a mass crawl button for selected URLs in the table, allowing for easier and faster initiation of multiple crawls at once.
- Increased character limit in domain knowledge: The character limit for entries in domain knowledge has been increased to 4.000 characters.
Web Crawler bug fixes:
After the successful release of the Web Crawler we found some bugs which we were able to fix.
- Emails after crawl completion: Improved the email notifications sent after crawl completion to prevent excessive emails and to ensure that the total URL count is displayed correctly.
- Render JavaScript 500 error: Resolved an issue where clicking the 'Render JavaScript' option without adding any URLs in the Web Crawler resulted in a 500 error. This option now functions correctly regardless of URL presence.
- URL limit on new crawler objects: Fixed a bug where the URL limit was not displayed on newly created crawler objects. The URL limit is now correctly visible for all new crawlers.
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