Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
Settings
Statistics
Chat widget
Inbox
Improvements & bug fixes 🚀🐛
Here are our newest releases:
Improvements:
- Statistics: You can now see percentage values alongside office and out-of-office hours, giving you clearer insights.
- Statistics dropdowns: Dropdown menus now close when you click outside, improving usability.
- Chat widget templates: All widget options are now selected by default, ensuring consistency across all use cases.
- Default fields table: Corrected the title so it no longer incorrectly shows "custom fields".
Bug fixes
:- Conversation view: Fixed a visual bug where reopening a closed conversation and selecting See previous conversations caused formatting and alignment issues.
What’s new:
Smart Fields let your AI Agent automatically capture, store, and reuse customer data during conversations:
- Default fields (name, email, phone) are filled in automatically.
- Custom fields, such as order numbers or customer IDs are also filled in automatically. (Important to provide context)
- Reuse stored information directly in conversations.
- API support to enrich fields with data from CRMs, shops, or ticketing tools.
How to use it:
Go to Settings → Fields to view default fields or create custom ones. Provide clear context and examples for custom field entries to help the AI Agent capture the right information.
fixed
improved
Chat widget
Inbox
Other
New: AI Agent Activation pop up and improvements
Here are our newest releases:
New:
- AI agent activation check: When activating the AI agent, you will now see a pop-up asking if the correct channels are connected.
Improvements:
- Chat widget CSP support: We updated the chat widget’s CSS file to follow security standards (CSP rules). Note: If you placed your chat widget following the steps in our Help Center article, this update does not affect you. If you use CSP rules, please make sure your chat widget is still displayed correctly.
- Custom fields navigation: We split the Custom fields container into separate routes, making it easier to navigate between different types of custom fields: default fields via https://app.watermelon.ai/settings/fields/default, custom fields via https://app.watermelon.ai/settings/fields/custom and automate fields via https://app.watermelon.ai/settings/fields/automate.
- Conversation date: Fixed a typo where yesterday’s conversations in the Inbox showed as “Yesteday.”
Bug fixes:
- Fill in fields: Fixed an issue where fields did not always fill in automatically.
- Deactivated tags: Deactivated tags are no longer visible or applicable in the Inbox.
- Tag assignment: Tags are now correctly assigned and tagging no longer depends on the first message only.
- Agent search bar: You can now use capital letters when searching for agents.
- Chat widget formatting: Text formatting set in chat widget settings is now displayed correctly in the widget, with proper formatting (bold, italic, etc.).
- Chat widget text width: Fixed an issue where text in the chat widget stretched too wide.
- Private apps: Deleted private apps no longer show up in search or reappear in the list.
- Line breaks in messages: Messages in the chat widget now keep their line breaks when you return to the widget.
improved
fixed
AI Agent(s)
Settings
Statistics
Chat widget
UI/UX
Improvements & bug fixes 👍🐛
Here are our newest releases.
Bug fixes
- Tag statistics: trying to add a duplicate tag no longer increases the tag count.
- Manual tags: tags you add manually no longer disappear after switching chats.
- Field assignment: standard field inputs now stay with the correct conversation, even if another chat receives a reply at the same time.
- Custom fields: values now update in real time again.
- Web Crawler: when you crawl a selection, only the selected URLs are crawled (no longer all URLs).
- AI Search: search now works properly with both selected URLs and the whole internet.
UX improvements
- Fields visibility: default fields (First Seen, Last Seen, etc.) now show in contact cards when this setting is turned on in the chat widget. Also, when a custom field is turned off, it hides in both Contact and conversation details.
- Welcome message styling: you can now add white space/line breaks to the welcome message in your chat widget to improve readability.
Feature Release – Statistics (out of beta)
We’ve replaced the old statistics page with our brand-new Statistics module. Here’s what’s new:
- Custom reports: filter by AI Agents, users, and channels
- Data overview per report:
- Total chats (tile + diagram)
- Human handover chats (tile + diagram)
- Automation degree
- Average response speed
- Average handling time
- Chats during vs. outside office hours
- Conversation topics (tags)
- Flexible time filters: today, yesterday, last 7/30/60 days, previous week/month/quarter/year, or custom
👉 You’ll find Statistics under the statistics menu item on the left hand side in Watermelon.
new
improved
fixed
AI Agent(s)
Settings
Statistics
Other
UI/UX
New features, fixes & improvements 🚀🐛✨
Here are our newest releases:
Features
- Multiple attributes in actions: It’s now possible to collect needed data step by step in a conversation instead of requiring it all in one message.
- Sorting in tags table: Sort by tag name, creator, or creation date. Go to Tags via Settings and start sorting.
- Browser notifications for AI Agent handoffs: You’ll now get browser notifications when a conversation is handed off from the AI Agent to New (if your setting is “Each message”). Previously, notifications only appeared after the user replied. Go to Notifications in Settings and set your notification preferences.
- OpenAI websearch for AI search: We replaced websearch for AI Search to work even better. This results in faster, more reliable results. You can enable AI Search in the Sources in your Agent.
Bug fixes
- Conversation notes: Notes now always display as plain text instead of HTML, preventing confusing formatting.
- Queue pop-up: No longer remains visible when a conversation is reassigned to the AI Agent or cancelled.
- Save button alignment: Corrected in the instruction category editor.
- User avatar: Fixed issue where creating a user without details showed a broken avatar image.
- Interactive Tester scrolling: Sources pop-up now scrolls correctly.
- Yesterday filter: Fixed inconsistent results.
- Crawl button(trial plan): No longer appears disabled after adding URLs.
- Inbox visibility: Fixed bug where new conversations were not visible in the Inbox, even though the AI Agent continued answering.
- Inbox updates: In chat and Assignee fields now update in real time after a handoff.
- Statistics: Fixed issues where reports didn’t open when switching between them and where reports could be saved without a name.
Improvements
- Japanese translations: Document Scraper and AI search in the menu are now translated into Japanese. Styling issues caused by longer Japanese text were also resolved.
- Document scraper & tags table: Uploading documents or creating new tags no longer changes the avatar shown in the “Added by” column (older uploads remain unchanged).
- Inbox links: Opening a URL from the Inbox now opens in a new tab instead of replacing your Watermelon page.
improved
fixed
AI Agent(s)
Settings
Inbox
Improvements & bug fixes 👍🐛
Here are our newest releases:
Bug fixes:
- Fixed several issues with email notifications. Notifications now work as expected again, including for handed-over conversations, agent messages, assigned messages, and inbox settings.
- Fixed an issue with the queue in the chat widget that didn’t always show at the right moment.
Improvements:
- You can now deactivate your tags.
- A platform notification is now shown when a conversation is handed over from an agent to New.
- The loading bar in the web crawler has been replaced with a spinner. This is a first step towards the upcoming release of our new Web Crawler provider.
- Some small text adjustments for a better user experience.
improved
fixed
AI Agent(s)
Settings
Inbox
Improvements & bug fixes 🚀🐞
Here are our newest releases:
Improvements for Automatic tagging:
- Tagging reliability: When multiple chats start at the same time with identical prompts, conversations will now be tagged correctly.
- Archived conversations: Continued archived conversations are now re-tagged automatically.
- It’s no longer possible to create a tag directly from the conversation page, keeping your tags more consistent.
Bug fix:
- Notifications: When your notification setting is set to New message for New inbox, you now correctly receive notifications for handed-over conversations.
- Conversation display: Fixed an issue where some conversations did not show up immediately. They now appear as expected.
improved
fixed
AI Agent(s)
Settings
Chat widget
Inbox
Improvements & bug fixes 👍🐛
Here are our newest bug fixes and improvements, which are mainly focussed on the improvement of the automated tagging and tag manager after those feature releases.
Improvements:
- Smarter url previews: we now only show a preview image when the page has a meta preview image. If not, no image is shown.
- Automated tags for everyone: Automated Tags are now available on all plans.
- Faster tag management in inbox: added a “create tag” link from the Add tags option.
- Easier pop-up control: you can close the delete tag pop-up with the ESC key.
- Better tag naming rules: restrictions on special characters and emojis are now enforced when creating or editing tags.
- Real-time messaging optimized: messages now arrive more reliably.
Bug fixes:
- Statistics report export: exporting the new report now downloads a proper .csv file instead of a file with a strange name or extension.
- Automated tags: deleting one tag no longer deletes all tags (was rarely happening).
- Inbox tagging: saving with no tag selected no longer creates a new tag by mistake.
The latest version of the Watermelon iOS app is live!
This update makes it easier to manage your conversations on the go.
What’s new?
Files in Conversations
- Upload – Send files directly in an ongoing conversation.
- View – Open received files without leaving the app.
- Download – Save files to your device for later use.
Notification Settings
- Choose exactly which notifications you want to receive.
- Enable or disable specific alerts to reduce distractions.
New Home Screen
- A completely new space to quickly access your conversations and key actions.
- Designed for faster navigation and a clearer overview.
Language Settings
- Select any language available in the Watermelon platform directly in the app.
Load More
→