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Changelog

Follow up on the latest improvements and updates.

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Inbox

Crawler instructions & bug fixes 🛠️🐞

Here are our latest updates to improve your experience:
New feature: Crawler Instructions in the Web Crawler 🔎
You can now guide how your AI Agent interprets user questions by adding Crawler Instructions. This feature allows you to translate natural language into specific search terms that better match your website structure.
  • Why it matters: Using the right terms helps your Web Crawler find more relevant content and improves your AI Agent’s answers.
  • Check out the Help Center article for examples and tips!
Bug fixes:
  • Inbox conversation freeze
    : We’ve resolved an issue where an AI Agent would appear to keep ‘typing’. This won't happen anymore.
  • Conversation export in Statistics
    : We’ve fixed a bug where clicking anywhere in the popup would trigger the export. Now, only clicking the actual export button will do the job.
  • Edit user issue
    : Previously, clicking ‘cancel’ while editing a user would still save the selected team. Now, the team will only be updated when you actually save the changes.
  • Chat Widget welcome screen
    : Users without a default or uploaded avatar can now be properly added to the welcome screen again.
  • Web Crawler status
    : The status in the crawler table now correctly updates to “crawling” when you use the Crawl link option.
  • Unnamed AI Agent creation
    : It’s no longer possible to create or activate an AI Agent without giving it a name first.

improved

fixed

Add knowledge

AI Agent

Chat widget

Agents

Improvements & bug fixes 🚀🔧

Here are our latest updates:
Improvements:
  • Additions to Home
    : As you might have seen already, we have improved our Home screen. It now includes amount of conversations, the date, and ways to reach out to our support team!
  • .doc files removed from document scraper
    : We’ve removed support for .doc files in the document scraper, as this file format is outdated, so we’ve decided to focus on more current formats.
Bug fixes:
  • URLs in Interactive Tester
    : URLs no longer open in a new tab when clicked in the Interactive Tester, keeping the experience more seamless.
  • Chat closed screen timing
    : The “chat closed” screen was showing during opening hours. This has now been fixed to display correctly based on your schedule.
  • Old URL content used by agent
    : The agent was sometimes using outdated information from URLs. This issue has been resolved.
  • Web Crawler timeout
    : We fixed an issue where the Web Crawler didn’t complete its crawl within 24 hours.
  • .docx documents not used
    : Newly added .docx documents were not being processed properly. This is now fixed.
  • Upload errors for larger documents
    : Uploading larger .docx and .doc files caused errors in the document scraper. It’s now possible again to upload large .docx files (up to 20 MB) in the document scraper. These uploads were previously causing errors, but everything should work smoothly now.
  • Language switching during conversations
    : The agent unexpectedly changed languages mid-conversation. This behavior has been corrected.
  • Removed teams still in agent settings
    : If a team was deleted, it remained visible in the agent settings. This has now been cleaned up automatically.

improved

fixed

Channels

AI Agent

Chat widget

Inbox

Major Platform Overhaul

We’ve rolled out a major update to the platform. This release includes a complete overhaul under the hood to improve stability, performance, and the overall user experience. Alongside that, we’ve resolved a long list of bugs, inconsistencies, and real-time sync issues reported by users. You’ll now find the current version number in your profile menu. If your version is outdated, a prompt will appear to reload the app. This also includes a shortcut to clear your browser cache if needed.
🤝 Handoff Improvements
  • Agents can now hand off conversations reliably, without skipping triggers.
  • The AI Agent no longer gets stuck in the “thinking” state when a handoff trigger is used.
  • The Agent now recognizes trigger variations like “I don’t want to talk to a robot” and handles them correctly.
  • Triggers now support translations – for example, a Dutch trigger will also work in English. This can vary per language.
  • Phrases like “Speak to an employee or person” are now picked up correctly, even when combined. Keep in mind that information in the domain knowledge is always the preferred source of information for the agent.
  • The Agent now responds in the correct language and can switch mid-conversation based on user input. We did notice it might be a bit too strict, you can make adjustments to your liking in the domain knowledge.
  • Handoff respects your out-of-office settings and no longer forwards messages outside of business hours.
  • Conversations forwarded to a team now appear in real time across all filters.
  • Picked-up conversations are now moved to the top of the list as expected.
  • Duplicate conversations no longer appear when forwarding from the “New” filter.
🐞 Other Bug Fixes
  • WhatsApp: Messages from both AI and human Agents are now visible in conversations.
  • Facebook & Instagram: These channels are no longer dependent on each other. You can now connect and manage them separately.
  • Removing failed URLs: Failed URLs in the Web Crawler can now be deleted successfully.
  • Logout from Web Crawler: No longer causes errors when logging out after opening the menu.
  • Pop-up rendering: The disconnection pop-up now renders correctly and removes the AI Agent from Instagram and Facebook when disconnected.
  • Auto-refresh removed: The app no longer refreshes automatically, avoiding message loss. It now reconnects quietly in the background unless idle for a long time (e.g. after sleep mode).
  • Forwarding counters: Message counters now update correctly when forwarding.
  • Conversation filters: When a conversation is reassigned to an Agent, it now appears correctly in the “You” inbox.
  • Details panel: Now opens reliably after navigating through different sections.
  • Tab title language: The browser tab title stays in the correct language after a refresh.
  • Pulse and Web Crawler: Both now load significantly faster.
  • Account page: Submitted values persist correctly without requiring a manual refresh.
  • Zapier authentication: Now works reliably using API Key.
  • .docx support: You can now successfully upload .docx documents again.
  • Welcome screen and waitlist: No longer reappear when navigating after a handoff.
  • Misplaced messages: Fixed an issue where messages would appear on the wrong side in conversations.
  • Widget after signup: Now loads correctly when a company signs up using the simple signup flow.
  • New teams: Appear immediately in the Conversations view after being added.
  • Team loss when reassigning: Reassigned conversations now remain visible in “You,” even after the team is removed as intended.
  • Logout dropdown: Styling issue fixed – dropdown now closes properly when clicking logout.
  • Session count error: You won’t be logged out anymore due to internal counter errors. You stay logged in as expected.

new

fixed

AI Agent

iOS app

New iOS features & bug fixes 📱🐛

Here are our latest updates:
New features in iOs app:
  • AI Agent filter in iOS app
    : You can now filter conversations by AI Agent in the filter menu under “Agents". This makes it easier to manage and review AI Agent's interactions.
  • AI Agent icon in conversations
    : Every conversation now shows an AI Agent icon, so you’ll always know which AI Agent gave which answer.
Bug fix:
  • Incorrect contact count on contacts page
    : We fixed a bug that showed an incorrect number of contacts on the contacts page. The count now reflects the actual number of contacts accurately.

improved

🔧 Redesigned Navigation Menu

We’ve redesigned the navigation menu in Watermelon to make navigating simpler, faster, and more intuitive. With a cleaner layout, improved access to settings, and a modern design, you’ll now move through the platform with greater clarity and ease.
What’s new:
  • Collapsible menu for better overview
  • Profile settings moved to the top right
  • Settings accessible via the gear icon
  • New ‘Contact’ button for direct support
  • Conversations is now called Inbox
  • Integrations is now called Apps
  • Pulse is now called Agents
  • Company name visible next to the logo
Explore the new menu
(oh! and don't forget to upload your logo by clicking on the Watermelon icon!)

new

🛠️ GPT- 4.1 now live in Watermelon

We’ve updated all AI Agents in Watermelon to run on OpenAI’s latest model: GPT- 4.1. This upgrade brings significant improvements in the way your Agents interact.
What’s new:
  • Upgraded to GPT-4.1.
    Your Agents now use the newest OpenAI model, bringing improved capabilities to every conversation.
  • More detailed responses.
    Answers are richer, more informative, and context-aware.
  • Better-structured replies.
    Improved formatting with headings and bullet points — making conversations easier to follow and more professional.

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improved

Bug fixes and improvements🚀🔧

Bug fixes:
  • Widget name update:
    Fixed an issue where updating a Widget’s name didn’t reflect in the Agent Profile. The correct name is now shown consistently.
  • Contact deletion:
    Solved a problem where it wasn’t possible to delete all contacts at once. You can now remove them in bulk without any problems.
  • Welcome screen after handoff:
    We fixed a bug where users were shown the Welcome Screen and placed in the waitlist again after a conversation handoff and URL change. This will now behave as expected.
  • Message preview from Instagram/Facebook:
    Resolved an issue where the wrong message preview was shown in Watermelon for messages sent from Instagram or Facebook. You’ll now see the correct content.
  • Delete all URLs:
    Fixed an issue where the “Delete all URLs” button didn’t work properly. You can now clear all URLs in one go without errors.
  • Facebook video messages:
    Resolved an issue where videos sent from Facebook to Watermelon displayed “Story not available” after 12 hours. These messages will now remain accessible.
Improvements:
  • Legacy chat widget:
    We said goodbye to the legacy chat widget, which is replaced by our new Chat Widget.
Let us know if you run into anything else – we’re always improving!

new

🔧 Redesigned Settings Panel

settings-rework-header
We’ve redesigned the Settings panel in Watermelon to make managing your account easier, faster, and more intuitive. With a cleaner layout, categorized navigation, and a consistent design, it’s now simpler to find and adjust what you need—whether it’s personal preferences, AI settings, or team management.
What’s new:
  • Fully restructured and categorized layout
  • Easier access to personal and account settings
  • Consistent design across the platform
  • 'API Key' is now called Private Apps
  • You can now delete users
  • Admins must assign an owner (mandatory after 30 days)
Go directly to settings

fixed

improved

Improvements & bug fixes 👇🐛

Here are our latest bug fixes and improvements:
Improvements:
  • Web Crawler filters:
    We’ve updated the logic so you can now use the search bar and filters together in the Web Crawler. Better control, better results.
Bug fixes:
  • Conversation preview in sidebar
    : We fixed an issue where the last message preview wasn’t fully visible in the side panel. You’ll now get a proper glimpse of the conversation.
  • AI Agent handoff duplication:
    The AI Agent will no longer send the handoff message three times. It now behaves properly and sends it just once.
  • Instagram video previews:
    Video files (MP4) sent from Watermelon to Instagram now show up correctly as videos instead of just a link.
  • Chat widget reopening:
    If the welcome screen is turned off, the chat widget now reopens at the last received message instead of the first.
  • Pulse navigation:
    You can now correctly navigate to the Web Crawler or Document Scraper pages from the AI Agent's response inside the Interactive Tester.
  • iOS login screen loop:
    We resolved a bug where the login screen would keep appearing when opening the Watermelon App on iPhones or iPads.

fixed

improved

Channels

AI Agent

Agents

Fixed bugs 🐞👷

Here are our newest bug fixes:
  • AI Agent used deleted URL to generate an answer
    : We’ve fixed this, so deleted URLs are no longer used when generating AI Agent responses.
  • Duplicate responses after handoff
    : The AI Agent no longer sends the same trigger three times due to the retry mechanism after a conversation is handed off.
  • WhatsApp message handling
    : We’ve resolved an issue where messages containing both a picture and text were not coming through correctly in Conversations.
  • WhatsApp number connection
    : It’s now possible to connect a WhatsApp number in both the Windows and Mac apps again.
Also, we’ve made several UX improvements to make your experience even smoother and more intuitive.
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