Changelog
Follow up on the latest improvements andĀ updates.
RSS
Weāve launched a brand new Automated Tags feature that helps you organize conversations automatically, no manual effort required.
Whatās new?
- A tag is automatically applied once sufficient context is available, typically within the first few messages of the customer conversation.
- A tag is a label (like Support, Returns, or Sales) that categorizes the conversation, making it easier to filter, track, and analyze later.
- The system uses your existing customer tag library to match the most relevant topic.
- Manual editing remains fully supported. You can add, change, or remove tags at any time.
By default, Automated Tags is turned on for all users. You can manage this setting at any time via Settings > Tags.
Check Automated Tags out now: https://app.watermelon.ai
Need more info on how it works? Read our Help Center article.
new
improved
AI Agent(s)
Other
Improvements & bug fixes šš
Here are our latest updates:
New:
- E-commerce Agent template:You can now use a ready-made e-commerce Agent template in the platform to get started even faster.
Improvements:
- All templates are now available in German:We have translated every template so you can work in your preferred language.
- Option to turn off browser information now also blocks ipify:When you choose to hide browser information, ipify will also be blocked for extra privacy.
- More similar results in testers:The results in the Interactive tester now better match those in channels, making testing more reliable.
improved
fixed
AI Agent(s)
Statistics
Inbox
Improvements & bug fixes š¬š§
Here are our latest updates to improve your Watermelon experience:
Bug fixes:
- Agent handover issue: We fixed a bug where agents handed off conversations without a trigger. This now works as expected.
- Language mismatch: The AI Agent no longer responds in Arabic when providing order numbersāit will now respond in the language of the end-user.
- Agent overview scroll: Scrolling through the agents overview is now working again.
- Stuck on āthinkingā: We fixed a bug where the agent would remain in a āthinkingā state during conversations.
- Inbox formatting: Adding a line break after a ? or ! now works properlyāthe space or enter will no longer be removed.
- Export issue in AI Agent view: The export button in Statistics beta now correctly generates reports when viewing individual AI Agents.
- Statistics report visibility: When creating a new report in Statistics beta, it now shows up immediatelyāno need to create a second one to see it.
- Media in social channels: Documents, images, and audio files sent from Watermelon are now correctly delivered on Facebook and Instagram.
- Blank or duplicate team name saved: Even though the application shows an error for blank team name, it still saves the team when editing. Also, it allows saving teams with duplicate names.
Improvements:
- Statistics open beta by default: The new Statistics beta is now the default view. Long-time customers still have the option to switch back to the previous version if preferred.
- Design refresh continues: Weāre further rolling out the new look across the platform. Youāll also spot updated text in different areas to keep things clearer and more consistent. Let us know what you thinkāweāre always happy to hear your feedback!
improved
fixed
AI Agent(s)
Other
Contacts
Bug fixes & updated designs šŖ²š
Here are our latest updates:
Bug fixes:
- Contact opening issue: Some contacts couldnāt be opened. This has now been resolved.
- Document name update in Document Scraper: You can now successfully change the name of a document in the Document Scraper again.
- Unexpected logout: Users were sometimes logged out of Watermelon when deleting another user. This will no longer happen.
- Dropdown scrolling in Interactive tester: We fixed an issue where you couldnāt scroll in the dropdown menu when adding instructions via the Interactive tester.
- Save button at header (sticky) of the Chat widget settings: The save button is now placed at the top of the Chat widget settings and remains visible as you scroll, so you no longer need to scroll down to save changes.
Design update:
Weāre continuing to roll out our new design across the platform. Youāll also notice various text updates for better clarity and consistency. Weād love to hear what you thinkāyour feedback is always welcome!
Weāve launched a brand new Statistics (Beta) Feature that gives you deeper insights into your data.
Whatās new?
- Filter by Agent(s), Channel(s), and User(s) or a combination for detailed insights.
- Save custom reports and pin your favorites for easy access.
- Flexible date ranges to analyze any period you like.
- CSV export.
- Fresh, intuitive design for a smoother experience.
By default, the original Feature is shown. Existing accounts can switch between the Beta and the old Statistics Feature anytime. New accounts won't see the old Statistics feature.
Check it out now: Statistics (Beta)
Need more info on how to create a report in Statistics? Read our Help Center article.
improved
fixed
AI Agent(s)
Chat widget
Other apps
Other
Bug fixes, improvements & styling changes āØ
Here are our newest releases:
Bug fixes:
- AI Answer in Instagram and Facebook: Fixed an issue where 'AI Answer' was not showing in Instagram and Facebook messages.
- āGenerated by AIā label: Removed this text from messages in the chat widget sent by the AI Agent.
Improvements
:- Login loading state: Updated the loading state after login for a smoother transition.
Styling:
Weāre continuing to update the entire platform to the latest design. This update includes:
- Pop-ups: All pop-ups now use the new design style.
- Widget and profile pictures: Updated visuals to match the latest look.
- Apps: Redesigned for a cleaner and more consistent interface.
- Agents overview: Action buttons now follow the new design layout.
Weāve introduced two powerful updates to make managing contacts effortless:
Automatically Capturing Browser Data
Key browser and session data (like language, browser type, OS, first seen, and more) is now collected automatically and added to contact profiles.
This feature is enabled by default. To change this setting, go to:
- Apps > open your chat widget > Placement.
- Toggle Automatically capture browser data on or off.
Looking for more information? Check out our Help Center article
Automatically Fill in Default Fields
Your AI Agent now auto-fills fields such as first name, last name, email, and phone number based on information shared during chats, no manual work needed.
This feature is enabled by default. To change this setting, go to:
- Settings > Fields > Automate fields.
- Enable or disable automatically fill in default fields.
Need more info? Check out our Help Center article
improved
fixed
AI Agent(s)
Other
UI/UX
Improvements & bug fixes š ļøš
Here are our newest releases:
Bug fixes:
- Agent switches language mid-sentence: We fixed a bug where the Agent would unexpectedly switch languages in the middle of a sentence. Conversations should now stay in the correct language throughout.
- Date selection on statistics page: Itās no longer possible to select a āUntilā date that is earlier than the āFromā date. This fix helps you get more accurate insights from your stats.
Improvements:
- Firebase migration implementation: Weāve completed the front-end part of our Firebase migration. This lays the groundwork for improved stability, faster performance, and smoother real-time updates in the future.
- Platform redesign in progress: You might notice small visual changes across the platform. These are part of our ongoing redesign, which includes updates to the form and size of various elements to create a more modern and user-friendly experience.
new
fixed
AI Agent(s)
Settings
UI/UX
Now available in German & bug fixes š©šŖš
Here are our latest updates:
NEW: Watermelon now available in German! š©šŖ
The Watermelon platform, website en self service tools are now also available in German, making it easier for German-speaking users to use our platform.
Bug fixes:
- Crawl limit for Business and Enterprise plans: The crawl limits are now correctly applied for these plans.
- Web Crawler ā items per page dropdown: The UI no longer breaks when changing the number of items per page.
- GDPR conversation settings: Archiving and deleting conversations based on GDPR settings is now working properly again.
- Custom fields: You can now create a custom field using a name that was previously used and deleted.
- AI Agent assigning ā dropdown options: The dropdown in the Inbox showed incorrect options when assigning conversations to an AI Agent. This is now fixed.
- Facebook/Instagram access on Basic plan: Clicking on Facebook or Instagram in the Basic plan no longer triggers an incorrect upgrade pop-up.
- Editing private apps: Itās no longer possible to save a private app without a name. The name field is now correctly required during editing, just like during creation.
new
fixed
AI Agent(s)
Settings
Chat widget
Bug fixes šš
Here are our newest bug fixes:
Bug fixes
- AI Agent language switching mid-conversation: The AI Agent now sticks to the selected language throughout the chat.
- Unexpected handoff triggered by āAgentā message: This message will no longer cause an unexpected handoff unless itās one of the configured triggers.
- .txt files not uploading in Document Scraper: You can now upload .txt files without any issues.
- Chat widget settings not opening after activating AI Agent: This has been fixed, settings now open as expected.
- Canāt delete documents from Document Scraper: You can now remove documents successfully.
- Canāt delete created triggers at handoff: Triggers can now be deleted without any trouble.
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