Watermelon
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Changelog

Follow up on the latest improvements and updates.

RSS

fixed

improved

Bug fixes and improvements🚀🔧

Bug fixes:
  • Widget name update:
    Fixed an issue where updating a Widget’s name didn’t reflect in the Agent Profile. The correct name is now shown consistently.
  • Contact deletion:
    Solved a problem where it wasn’t possible to delete all contacts at once. You can now remove them in bulk without any problems.
  • Welcome screen after handoff:
    We fixed a bug where users were shown the Welcome Screen and placed in the waitlist again after a conversation handoff and URL change. This will now behave as expected.
  • Message preview from Instagram/Facebook:
    Resolved an issue where the wrong message preview was shown in Watermelon for messages sent from Instagram or Facebook. You’ll now see the correct content.
  • Delete all URLs:
    Fixed an issue where the “Delete all URLs” button didn’t work properly. You can now clear all URLs in one go without errors.
  • Facebook video messages:
    Resolved an issue where videos sent from Facebook to Watermelon displayed “Story not available” after 12 hours. These messages will now remain accessible.
Improvements:
  • Legacy chat widget:
    We said goodbye to the legacy chat widget, which is replaced by our new Chat Widget.
Let us know if you run into anything else – we’re always improving!

new

🔧 Redesigned Settings Panel

settings-rework-header
We’ve redesigned the Settings panel in Watermelon to make managing your account easier, faster, and more intuitive. With a cleaner layout, categorized navigation, and a consistent design, it’s now simpler to find and adjust what you need—whether it’s personal preferences, AI settings, or team management.
What’s new:
  • Fully restructured and categorized layout
  • Easier access to personal and account settings
  • Consistent design across the platform
  • 'API Key' is now called Private Apps
  • You can now delete users
  • Admins must assign an owner (mandatory after 30 days)
Go directly to settings

fixed

improved

Improvements & bug fixes 👇🐛

Here are our latest bug fixes and improvements:
Improvements:
  • Web Crawler filters:
    We’ve updated the logic so you can now use the search bar and filters together in the Web Crawler. Better control, better results.
Bug fixes:
  • Conversation preview in sidebar
    : We fixed an issue where the last message preview wasn’t fully visible in the side panel. You’ll now get a proper glimpse of the conversation.
  • AI Agent handoff duplication:
    The AI Agent will no longer send the handoff message three times. It now behaves properly and sends it just once.
  • Instagram video previews:
    Video files (MP4) sent from Watermelon to Instagram now show up correctly as videos instead of just a link.
  • Chat widget reopening:
    If the welcome screen is turned off, the chat widget now reopens at the last received message instead of the first.
  • Pulse navigation:
    You can now correctly navigate to the Web Crawler or Document Scraper pages from the AI Agent's response inside the Interactive Tester.
  • iOS login screen loop:
    We resolved a bug where the login screen would keep appearing when opening the Watermelon App on iPhones or iPads.

fixed

improved

Channels

AI Agent

Conversation overview

Pulse

Fixed bugs 🐞👷

Here are our newest bug fixes:
  • AI Agent used deleted URL to generate an answer
    : We’ve fixed this, so deleted URLs are no longer used when generating AI Agent responses.
  • Duplicate responses after handoff
    : The AI Agent no longer sends the same trigger three times due to the retry mechanism after a conversation is handed off.
  • WhatsApp message handling
    : We’ve resolved an issue where messages containing both a picture and text were not coming through correctly in Conversations.
  • WhatsApp number connection
    : It’s now possible to connect a WhatsApp number in both the Windows and Mac apps again.
Also, we’ve made several UX improvements to make your experience even smoother and more intuitive.

improved

fixed

AI Agent

Chat widget

Pulse

Conversations

Bug fixes & improvements 👍🐛

Here are our latest updates:
Bug fixes:
  • Team inbox count
    : The team conversation inbox now displays the correct number of chats.
  • Handoff stability
    : The AI Agent will no longer take back a conversation after a handoff.
  • Handoff fix
    : When a trigger is sent via WhatsApp, the AI Agent will now correctly forward the message.
  • Domain Knowledge titles
    : Titles in the Domain Knowledge section will now stay in place after being changed.
  • Domain Knowledge visibility
    : The Domain Knowledge section in newly created AI Agents no longer appears blank.
  • Chat widget visibility
    : When opening the chat widget in embedded display mode, it will now be immediately visible without any loading time.
Improvements:
  • Direct routing for AI Agents
    : We’ve added direct routing to Pulse AI Agents: e.g. https://app.watermelon.ai/pulse/chatbot/[chatbotID]/domain-knowledge for Domain Knowledge and https://app.watermelon.ai/pulse/chatbot/[chatbotID]/web-crawler for the Web Crawler within your AI Agent.
  • Page refresh in Pulse
    : When refreshing a page in Pulse, you will now stay on the current page instead of being redirected.
  • Web Crawler visibility
    : The Web Crawler page is now properly visible after a page refresh.
  • Faster chat typing
    : After clicking Join conversation, you can now start typing immediately without needing to click again.
  • Disable AI search
    : You can now disable AI search by clicking the cross on the pop-up for enabling AI search.

improved

fixed

Channels

Conversation overview

Statistics

Bug fixes & improvements 🛠️🐛

Here’s what we’ve fixed and improved for you:
Bug fixes:
  • Website activity status
    : The website activity setting incorrectly displayed as turned off, even when enabled. This now works as expected.
  • Exporting conversations
    : When exporting data for a specific day, some conversations from the next day were included. Now, only conversations from the selected day will be exported.
  • 24-hour customer care window
    : This indication now appears inside the conversation instead of the reply area for all relevant channels.
Improvements:
We’ve made several UX and design improvements! Let us know if you notice any changes—we’d love to hear your feedback.
Thanks for your valuable feedback while using Watermelon! 🚀

new

improved

fixed

Add knowledge

Out of office

Chat widget

Pulse

Conversations

AI Agent, new features & bug fixes 👍🐛

Here are our latest updates!
AI Agent ✨
We’re making an important change: we’re moving away from using ‘Chatbot’ and will now refer to it as ‘AI Agent’.
Why? The market is evolving fast, and ‘AI Agent’ is becoming the modern standard. The term ‘chatbot’ now mainly refers to outdated systems, and we want to stay ahead with a stronger, future-proof positioning.
New features 🚀
  • Easier navigation in AI Agent settings
    : Clicking on a channel icon in the “Activate AI Agent” menu now takes you directly to that channel’s settings.
  • Search AI Agents in Pulse overview
    : Easily find the right AI Agent with a new search option in the Pulse overview.
  • ReadMe template for Actions
    : A new action lets you retrieve information from ReadMe.com Guides.
Web Crawler improvements 💪
  • Faster crawling
    : Failed crawls are now skipped, reducing overall crawling time.
  • Better monitoring
    : We’ve implemented an endpoint that checks the status of all URLs.
  • Improved error handling
    : Fixed failed statuses for the Web Crawler and added a filter to view only failed statuses.
Bug fixes 🛠️
  • Exact triggers not forwarding chats
    : Fixed an issue where chats weren’t always forwarded when an exact trigger was used.
  • AI Agent takeover during out-of-office hours
    : Fixed an issue where the AI Agent took over a conversation mid-chat when out-of-office time was reached.
  • Document Scraper issues
    : You can now correctly add or delete .doc files.
  • AI Agent not responding in chat widget
    : Fixed an issue where the AI Agent was active but not receiving or answering messages.
  • Invisible AI Agent responses
    : AI Agent responses will now always be visible to customers.
  • Windows desktop app freeze
    : If the Windows app was minimized for a while, it could freeze upon reopening. This has now been fixed.
UX & design improvements 🎨
Additionally, we’ve made various UX and design improvements throughout the platform—can you spot them?! 👀
That’s it for now! Let us know if you have any feedback. 🚀

fixed

AI Agent

Pulse

Conversations

iOS app

Bug fixes 🐛✅

We fixed some bugs!
  • The preview of the latest message sent is now shown correctly in Conversations. This fix is not backwards compatible—only new conversations will show the correct preview.
  • The Out of Office instruction in Handoff now works correctly when the correct trigger is added during out-of-office hours.
  • You can now delete Instagram without needing a connected Facebook account.
In the iOS app:
  • WhatsApp messages now correctly show a preview when first received.
  • The status bar message (e.g. conversation forwarded, picked up, closed etc.) is now displayed properly at all times.
  • The green archive button no longer appears underneath the type bar.
That’s all for now! 🚀 Keep your app updated for the best experience.

improved

fixed

AI Agent

Conversations

UX improvements & bug fixes 👍🐛

Here are our latest updates:
UX improvements:
We redesigned the login page and forgot password page for a smoother and more user-friendly experience.
Bug fixes:
  • Saved handoff instructions and triggers now correctly appear in the chatbot.
  • The chatbot no longer forwards conversations unexpectedly when no triggers are used.
  • The out-of-office instruction in Handoff now works correctly when the correct trigger is added during out-of-office hours.
This week, there might be fewer updates than usual, but we have some great redesigns coming up – we’re definitely not slowing down! 🚀

improved

fixed

Channels

Pulse

Integrations

OpenAI data now stored in Europe 🇪🇺 & weekly updates

OpenAI data now stored in Europe 🇪🇺
Great news! We’ve transitioned all our AI models to European servers, following OpenAI’s new EU data storage option. This ensures improved compliance with European regulations and greater data security while maintaining GDPR compliance.
Loading state login page
🌟
Logging in will look a little different now: we created a spinner loading state for the login page.
Bug fixes 🛠️🐛
  • Resolved chatbot takeover issue
    – The chatbot will no longer unexpectedly take over conversations from agents.
  • No modifying of JavaScript elements
    – The chat widget script will no longer interfere with existing JavaScript elements.
  • Disconnected channels
    – Channels removed from Integrations will no longer appear as connected or available channels in Pulse.
  • Long WhatsApp company names
    – You can now connect WhatsApp accounts with long company names to Watermelon without issues.
  • Improved Instagram and Facebook account deletion
    – You can now delete an Instagram account even if the connected Facebook account is no longer linked.
  • Implemented API update for Facebook and Instagram removal
    – Removing a Facebook account now also removes the connected Instagram account automatically (since Instagram cannot be connected without having Facebook connected).
Retirement of Legacy chatbot
👋
For our longtime customers: We’ve officially retired the last remnants of the Legacy chatbot. This marks the end of an era, allowing us to fully focus on the future of AI chatbots. 🚀
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