Ability to set which contacts the AI Agent should not respond to and have those chats come in in 'New' inbox | Voters

Ability to set which contacts the AI Agent should not respond to and have those chats come in in 'New' inbox

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Menno Hartlief

When a contact or number that we have excluded from the AI Agent sends us a whatsapp the AI Agent does not respond, this way we keep these conversations in our own hands. After all, regular customers still sometimes send a Whatsapp and they are not waiting for an automated response.

April 9, 2024

Fleur Nouwens

Merged in a post:

Forward directly to employee, based on value in contact details

Robin Dirksen

For some customers, we want them to speak directly with an employee. We would love to set this in the contact attributes.

Based on this value, it should skip the AI Agent

12 hours ago

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