The option to choose yourself if and how often you automatically want to close conversations
backlog
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backlog
Fleur Nouwens
Merged in a post:
Close inactive chat
D
Danny Vaessens
If a user hasn't responded after a certain time (for example, 1 hour), the conversation could be automatically closed. This would help keep the overview neat and organized. The user can always start a new chat if needed.
It might also be useful to share a reference number or ID, so if someone refers to a previous conversation, it can be easily found in the archived chats.