Currently, a user is not notified when a call is specifically assigned to them. This is a bottleneck, as when assigned, it is important that the conversation is picked up as quickly as possible. To improve efficiency and response time, it's essential that users receive an instant notification as soon as a call is assigned to them. This can be done, for example, via a pop-up notification in the system, an email notification or a push message — depending on the environment used and the user's preference. By adding this, we ensure that assigned calls don't go unnoticed and user engagement is increased, which improves overall service quality.
