Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
Add knowledge
Chat widget
Pulse
Conversations
Bug fixes & improvements 🌟
Our developers have released some bug fixes and improvements:
Bug fixes:
- Tab order in domain knowledge: they resolved an issue where the tabs in domain knowledge were displayed in the wrong order. The tabs are now properly organized.
- Website visitor activity issue: they fixed a bug where website visitor activity was not being displayed. When seeing website visitor activity is turned on, in Conversations you can now view the active page of the end user in the chat widget as expected.
Improvements:
- Improved chatbot output quality: they improved the chatbot’s response quality based on data from scrapers. This improvement will result in more accurate and relevant answers, providing a better customer experience.
improved
fixed
Chatbot tester
Chat widget
Pulse
Bug fixes 🐛
We're excited to share the latest bug fixes with you:
Action Warnings in Interactive Tester
If an Action fails to work (e.g. due to incorrect authentication), you'll now see a clear warning message in the Interactive Tester. This helps you identify and resolve issues more quickly during chatbot testing.
Legacy Widget: Conversation Previews Restored
We've fixed the issue in the Legacy Widget where new conversations didn't show a preview or couldn't be opened. You can now view and open these conversations again without refreshing the conversations.
fixed
improved
Chatbot
Chat widget
Pulse
Conversations
Bug fixes🪲🦋
Our developers have worked hard and released the following bug fixes:
- Zapier handover:The Zapier handover to agent or team is now working on WhatsApp, Facebook and Instagram again.
- Handling large attachments: The chatbot will now respond only once to large images or documents, preventing any duplicate messages or confusion.
- Conversation screen stability:We’ve resolved an issue where the conversation screen would freeze if left open for too long. You no longer need to refresh your screen - everything will run smoothly.
- Seamless closure Chat Widget:Closing a newly received message in the eye-catcher no longer causes the Chat Widget to immediately reopen. You can now dismiss messages without any interruptions.
- Closing Chat Widget:When the chat widget is open, pressing ‘Enter’ to close it now works correctly, and it will not automatically reopen again.
new
improved
fixed
Chatbot
Chat widget
Pulse
AI Search is back, Sources improved & bug fix 🪲
We're happily sharing our newest releases and bug fix with you:
AI Search
AI Search is back for all Business and Enterprise users. You can now have your chatbot search your website in realtime.
Grading sources
When using multiple sources, such as Web Scraper and Document Scraper, Watermelon now cross-checks the results between these sources. This improvement leads to more accurate and reliable responses from the chatbot, ensuring you get the best possible information every time.
Improved sources in Interactive Tester
The sources in the Interactive Tester have been improved and this feature is now out of BETA!
When a chatbot uses the Domain Knowledge to create its answer, this is no longer shown. The chatbot will use this in all answers.
Bug fix:
- Welcome screen:When the welcome screen was activated, the chat widget did not update the amount of new messages after reading. This has now been fixed.'
fixed
new
improved
Add knowledge
Notifications
Pulse
Conversations
Picqer Action template, sound notifications & bug fixes 💪🐛
We're happily sharing our newest release and bug fixes with you:
Picqer Action template:
We’ve added an Action template for Picqer, allowing you to easily integrate status information from your orders into your chatbot. Now, your chatbot can automatically provide customers with up-to-date order information when they ask for it.
Louder Sound notifications:
We’ve made the sound notifications louder, ensuring that you never miss an important message.
Bug fixes:
- Logout Issue:We fixed an issue where users were automatically logged out after 10 minutes of sleep mode.
- Forwarded Conversation Issue:We resolved a bug where picking up a forwarded conversation for the first time resulted in not seeing your own messages.
- Super Admin Visibility: Super Admins will no longer appear in the list of agents to add to a team, preventing unnecessary confusion and ensuring proper team management.
improved
fixed
Chatbot
Chat widget
Pulse
Conversations
Fixed & updated 💪🌟
Our developers have been working hard and released a bug fix and an interesting update for you.
Bug Fixed: Website Visitor Activity:
We resolved an issue where the website visitor activity was not displaying in Conversations. To show the website visitor activity, you can go to the settings of your chat widget, turn this feature off and on again and then, you can see the page where the end user is currently chatting from as expected. Pulse Templates Update:
We updated the templates in Pulse, making it easier to use a template when creating a new chatbot. 
We’re excited to announce the release of
AI search
, designed to improve your chatbot’s ability to provide accurate and up-to-date information. With AI search, your chatbot can now search the internet for answers or browse a specific URL, ensuring it delivers relevant responses without the need for manual updates.Enable AI search today and watch your chatbot become smarter and more responsive to your customers’ needs!
AI search is available for Premium, Business and Enterprise plans. You can set up AI search in Pulse under Sources.
Need some help?
- There's a step-by-step guide right here in our Help Center.
- More of a video person? We've got you covered with a video tutorial too!
- Register for our upcoming webinar, in which we'll show you all you need to know about AI search.
Got questions or need assistance? 🤔 Reach out to our support team at support@watermelon.ai or give us a call at +31302919955 .
We are happy to share our newest releases:
- Embedded Chat Widget:You can now choose to embed the Chat widget on any page, making it open on full screen.
- Default Open Chat Widget:We have introduced an option in the chat widget settings to show the chat widget open by default. This means the chat will be readily available for users as soon as they visit your page, enhancing immediate engagement.
Click here to adjust your chat widget settings. It's not necessary to make any changes in the script on your website.
improved
fixed
Add knowledge
Chatbot tester
Conversations
New Features & Bug Fixes 🚀
NEW:
- Safety Filters in Pulse:We've added two additional safety filters, bringing the total to 7 filters. This ensures improved security and content moderation during conversations. These filters are: Hate Speech, Threatening Hate, Self harm, Sexual content, Minor Safety, Violence and Graphic Violence.
- Support Agent Conversation Takeover:Support agents can now take over conversations from the chatbot.
BUG FIXES:
- Document Upload Icon Issue: Fixed an issue where the icon would initially show above the title when uploading a document in the Document Scraper, then normalize after a few seconds.
- Interactive Tester Link Formatting: Resolved an issue in the interactive tester where a space was added after a '?' in links. Links now shown and can be opened correctly.
improved
fixed
Notifications
Chat widget
Improved & fixed 🌟
We're happy to share our latest improvements & fixes:
- Language-Specific Timestamps: Timestamps and days in the chat widget now display in the language set under Localize.
- Chat Widget Placement: Fixed an issue where it was not always possible to place the chat widget on your website before making any changes in the chat widget settings.
- Notifications Issue: Fixed an issue where email and browser notifications and sound for conversations handed off by the Pulse chatbot in the chat widget were not coming in. (It might be necessary to set-up your notification settings again and restart your browser.)
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