Changelog

Follow up on the latest improvements and updates.

RSS

fixed

Chatbot tester

Chat widget

Pulse

Bug fixes 🪲

Good news! Our developers fixed some bugs!
Interactive tester
There was an issue where sometimes the chatbot in the interactive tester did not not reply and was stuck on 'is thinking'. We have rollbacked the 'See the source in the tester' feature. We will fix the bug and re-release the feature soon! 🔜
Chat Widget URL Issue
We fixed a problem in the chat widget where it was not always possible to add a URL to the text in the placeholder for the privacy policy.
Instruction Creation Limit
We resolved an issue that prevented users from creating a new category after creating six instructions in a row.

new

Chatbot

Chatbot tester

Pulse

NEW: See source in Interactive tester 🎉

We're happy to announce our newest feature: you can now
see the source in the Interactive tester
in Pulse!
In the interactive tester, you can now see which link(s) and instruction(s) generated a specific answer. This improvements allows for greater transparency and understanding of how responses are generated. This streamlined workflow makes it easier to fine-tune and optimize your chatbot's performance.
Screenshot 2024-06-12 at 10
Beta Feature:
This feature is currently in beta. We want to improve it and would love to hear your thoughts. Please share your feedback via this form: Feedback Form.

improved

fixed

Support menu

Chat widget

Pulse

Improvements & Fixes 💪

Here are the newest releases our developers have been working on for you:
Improvements:
  • Customizable chat window header:
    You can now adjust the background color of the header in the chat window of your chat widget.
Fixes:
  • Automatic conversation archiving:
    Conversations are now automatically archived every 4 days instead of 7 days, ensuring your chat history is more current and manageable.
  • Widget name display:
    Resolved an issue where the name of the new widget was empty. Now, if you do not change the name of the widget, it will correctly display the company name in the chatbot profile.
  • Manage Plan Button Fix:
    The "Manage Plan" button now correctly takes the yearly/monthly filter into account, providing accurate billing cycle information.
New notification sound:
We changed the notification sound when receiving new conversations or messages to a more modern and fitting tone.
Bug Fixes:
Fixed an issue where logging out and logging back in would incorrectly set the user status to offline.
Fixed an issue when in the queue in the chat widget you saw the chatbot name and chat widget name.
Fixed an issue where an 404 error message appeared when not opening the queue in the chat widget.
Styling Updates:
Changed the placeholder text in the conversation type bar from 'Website Widget' to 'Chat Widget'.
Updated the pop-up message when saving changes in the Chat Widget to display 'Chat Widget' instead of 'Website Widget'.
We're happy to share a release, improvements and fixes that our development team has been working on:
Release: Chatbot Reassignment:
It's now possible to (re)assign a conversation to your chatbot. You can easily do so in the upper right corner of the conversation you want to assign to the chatbot.
Screenshot 2024-06-03 at 10
Also, we have optimalised the notifications settings for a smoother experience. Here's what's new and improved:
Simplified Notification Options:
You can now choose between two notification options: either receiving a notification for new conversations or for new messages.
Bug Fixes:
We've tackled all existing bugs in our notification system to ensure seamless functionality.
Action Required!
⚠️
To implement these changes effectively, we've reset all notification settings to their default configurations, for all existing Watermelon users. This means you will now receive a notification whenever you receive a new message.
Please take a moment to review your notification settings to ensure they align with your preferences. You can customize your notification preferences according to your needs here.

improved

fixed

Channels

Chat widget

Fixes & improvements 💪

We’re happy to share the latest round of improvements and fixes to improve Watermelon! Here’s an overview of what we've upgraded and resolved:
Fixes:
  • Search in Integrations Page
    : Searching on the Integrations Page sometimes did not display widgets. This issue has now been fixed, ensuring all your widgets show up when searched.
  • Chat Widget Consistency
    : The chat widget launcher would increase in size upon opening. The launcher now will maintain its original size, keeping the interface consistent and user-friendly.
Improvements:
  • Widget Renaming
    : We renamed the Website Widget to Chat Widget.
We've fixed an issue with the queue counter in the Website Widget where the number of people in the queue was inaccurate, because it did not decrease when a conversation was picked up. Now, the queue count will properly decrease when agents pick up conversations, ensuring an accurate representation of the queue status.

new

improved

Chatbot

Pulse

GPT-4o now available! 🚀

We're very excited to share that
GPT-4o
has been implemented in Watermelon for you to use!
Here's how GPT-4o improves your chatbots:
  • Faster Responses
    : GPT-4o is a quicker model, allowing for faster conversations and quicker resolution times.
  • Better Understanding
    : Our Chatbots give more intuitive and context-aware responses, adding a human touch that surpasses previous capabilities.
  • Improved Instructions Handling
    : Build your chatbot faster with fewer instructions.
  • Better Answers
    : GPT-4o provides more specific answers, improving conversation quality, reasoning, and math capabilities.
  • Reduced Errors
    : Less misinformation, bias, and hallucinations.
Start using GPT-4o in Pulse today to take your customer interactions to the next level!
Additionally:
  • We added a loading state in the button at creating a Pulse chatbot from a template.
  • We created an Action template for Sendcloud, to easily have your chatbot answer questions regarding order status.
  • We improved the operational logic for selection of auth methods in Actions.
  • We fixed the schema not updating/validating after creating an action from a template.
We've been busy this week and have a nice update.
User roles ✨
Introducing a sleek new feature! You can now add a user's role via Agent settings. This role will be prominently displayed in the chat widget header once a conversation has been taken over by a human agent, making it clear who is handling the chat.
Optimizations 🛠️
  • The Support agent role has changed. This role does not have the permissions anymore to create, edit or delete Pulse chatbots
  • We've optimized the paste text option in the Conversations reply area. You can now right-click with your mouse at any spot in this area and paste your text.
  • You can now force the widget to display in mobile view by setting a data attribute. This is ideal for testing or when running on platforms that emulate mobile environments.
  • We've updated the logic for locks under the Premium plan in Pulse. This ensures more accurate access control based on user subscription levels.
Bug fixes 🪲
  • We've resolved a bug where the handover to agent trigger in Zapier did not run when using the chat widget. This now works again.
  • We noticed that when you cancelled the queue in the chat widget, the chatbot name would disappear from the header, this bug has been resolved.

improved

fixed

Channels

Chatbot

Notifications

Settings

Integrations

Fixed & improved! 🦾👏

Our developers have been working on some great improvements and fixes for you! Here's what's fixed & improved to make your Watermelon experience even better.
Fixes:
  • Facebook Permissions Update
    : You can now seamlessly integrate Facebook and Instagram again! We've sorted out permissions changes for smoother integration.
  • Handoff Settings Fix
    : When handoff settings are set to not forward outside of office hours, the user will no longer appear in the queue during those hours.
  • Email Notifications for Handoffs
    : Never miss a handoff notification again! Email notifications for conversations handed off by Pulse chatbot are now working flawlessly.
  • Null Message Payload Fix
    : Say goodbye to the white screen issue! We've implemented a null check for message payloads. Now, if no message is received, your conversation won't get stuck.
Improvements:
  • WhatsApp Image and Text
    : When sending a picture with text in WhatsApp, your chatbot will now respond correctly to the text in the message.
  • Pulse Edit Menu Scrolling
    : Editing in Pulse just got easier! The side menu in Pulse is now scrollable, making navigation smoother.
  • SEO-Friendly H1 Tags
    : The H1 tag in the chat widget is now optimized for better search engine visibility.
  • Extended Conversation Archiving
    : Conversations will now be automatically archived every 4 days instead of 7, keeping your inbox clear.
  • Improved Document Upload
    : Uploading large documents via the Document Scraper? No problem! We've fixed the 413 error that occurred when uploading documents exceeding 25MB simultaneously.
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