Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
Add knowledge
Chatbot tester
Conversations
New Features & Bug Fixes 🚀
NEW:
- Safety Filters in Pulse:We've added two additional safety filters, bringing the total to 7 filters. This ensures improved security and content moderation during conversations. These filters are: Hate Speech, Threatening Hate, Self harm, Sexual content, Minor Safety, Violence and Graphic Violence.
- Support Agent Conversation Takeover:Support agents can now take over conversations from the chatbot.
BUG FIXES:
- Document Upload Icon Issue: Fixed an issue where the icon would initially show above the title when uploading a document in the Document Scraper, then normalize after a few seconds.
- Interactive Tester Link Formatting: Resolved an issue in the interactive tester where a space was added after a '?' in links. Links now shown and can be opened correctly.
improved
fixed
Notifications
Chat widget
Improved & fixed 🌟
We're happy to share our latest improvements & fixes:
- Language-Specific Timestamps: Timestamps and days in the chat widget now display in the language set under Localize.
- Chat Widget Placement: Fixed an issue where it was not always possible to place the chat widget on your website before making any changes in the chat widget settings.
- Notifications Issue: Fixed an issue where email and browser notifications and sound for conversations handed off by the Pulse chatbot in the chat widget were not coming in. (It might be necessary to set-up your notification settings again and restart your browser.)
improved
fixed
Add knowledge
Chatbot
Chatbot tester
Chat widget
Pulse
Improvements & fixes 🚀🌟
We're happy to announce our latest improvements and fixes!
See the source in the Interactive tester
: We fixed and optimised See the source in the interactive tester and re-released this feature. You can now see which link(s) and instruction(s) generated a specific answer.
Beta Feature: This feature is currently in beta. We want to improve it and would love to hear your thoughts. Please share your feedback via this form: Feedback Form.
Improvements
- Instructions category deletion: It is now possible to delete the last category in Instructions even when the category is folded, without needing to scroll.
- Preview welcome message in chat widget: When the welcome message is turned off in the chat widget, it will no longer be shown in the preview.
Fixes
- Responses Interactive Tester:We resolved an issue in the interactive tester where the user did not receive an answer and saw the 'is thinking' message indefinitely.
- Action deletion: We fixed an issue where users were unable to delete previously created actions.
- Blocked input bar: We've resolved an issue where if you taken over a conversation with the chatbot, and it was not done typing yet, it would add itself back in the conversation. Now you will see the button to assign a conversation is disabled till the chatbot responded. We resolved an issue where taking over a conversation from the chatbot blocked the input bar.
new
improved
fixed
Conversation overview
Statistics
Chat widget
Pulse
Integrations
New, improved & fixed 🆕💪✅
We're happy to share the newest features, improvements and fixes we made for you in Watermelon!
WhatsApp migration
We successfully migrated from on-premise to Cloud hosting for WhatsApp. It's now possible to connect new WhatsApp numbers again, ensuring better reliability and scalability.
Note:
It's necessary to reconnect existing WhatsApp numbers. Please read the email you received regarding this to make sure you reconnect your existing WhatsApp numbers.New:
- Chatbot Reassignment Messages:When a conversation is (re)assigned to the chatbot, the appropriate preview message ('chatbot assigned') is now shown both in Conversations and in the chat widget. For the chat widget you can adjust the message that is displayed in the chat widget when a conversation is reassigned to the chatbot. You can do this at the 'Lokalize' tab.
- Action Template Lightspeed:We introduced a template for the Lightspeed action, making it easier to integrate with Lightspeed and streamline your workflows.
- OVIS Action Template: We created a template for the OVIS action, making it easier to integratie with OVIS and get information from the OVIS database.
Improvements & Fixes:
- Action templates: We refactored existing action templates for better performance and usability.
- Office Hours Statistics:We fixed an issue where office hours statistics were not loading properly. You can now access and review office hours statistics without any issues.
- Conversation Count Update:We resolved an issue where the conversation count in 'Your inbox' was not always updated in real-time. Now, you no longer need to refresh to see the accurate count.
fixed
improved
Add knowledge
Conversation overview
Pulse
Scraper limit update & bug fixes 💪
We're happy to share our newest releases & bug fixes:
Increased document limit
: The limit for the amount of documents you can scrape in the Document Scraper has been updated to 25 documents, allowing for more extensive data collection and processing.
Fixes:
- Chatbot filter in Conversations: We fixed an issue where users were unable to select a chatbot in the chatbot filter in Conversations upon logging in.
- Validate and save Action: The action won't save anymore when clicking 'Validate'. This way you can still make changes before saving the Action.
fixed
Chatbot tester
Chat widget
Pulse
Bug fixes 🪲
Good news! Our developers fixed some bugs!
Interactive tester
There was an issue where sometimes the chatbot in the interactive tester did not not reply and was stuck on 'is thinking'. We have rollbacked the 'See the source in the tester' feature. We will fix the bug and re-release the feature soon! 🔜
Chat Widget URL Issue
We fixed a problem in the chat widget where it was not always possible to add a URL to the text in the placeholder for the privacy policy.
Instruction Creation Limit
We resolved an issue that prevented users from creating a new category after creating six instructions in a row.
new
Chatbot
Chatbot tester
Pulse
NEW: See source in Interactive tester 🎉
We're happy to announce our newest feature: you can now
see the source in the Interactive tester
in Pulse! In the interactive tester, you can now see which link(s) and instruction(s) generated a specific answer. This improvements allows for greater transparency and understanding of how responses are generated. This streamlined workflow makes it easier to fine-tune and optimize your chatbot's performance.
Beta Feature:
This feature is currently in beta. We want to improve it and would love to hear your thoughts. Please share your feedback via this form: Feedback Form.
improved
fixed
Support menu
Chat widget
Pulse
Improvements & Fixes 💪
Here are the newest releases our developers have been working on for you:
Improvements:
- Customizable chat window header:You can now adjust the background color of the header in the chat window of your chat widget.
Fixes:
- Automatic conversation archiving:Conversations are now automatically archived every 4 days instead of 7 days, ensuring your chat history is more current and manageable.
- Widget name display:Resolved an issue where the name of the new widget was empty. Now, if you do not change the name of the widget, it will correctly display the company name in the chatbot profile.
- Manage Plan Button Fix:The "Manage Plan" button now correctly takes the yearly/monthly filter into account, providing accurate billing cycle information.
new
improved
fixed
New notification sound + bug fixes 🔔
New notification sound:
We changed the notification sound when receiving new conversations or messages to a more modern and fitting tone.
Bug Fixes:
Fixed an issue where logging out and logging back in would incorrectly set the user status to offline.
Fixed an issue when in the queue in the chat widget you saw the chatbot name and chat widget name.
Fixed an issue where an 404 error message appeared when not opening the queue in the chat widget.
Styling Updates:
Changed the placeholder text in the conversation type bar from 'Website Widget' to 'Chat Widget'.
Updated the pop-up message when saving changes in the Chat Widget to display 'Chat Widget' instead of 'Website Widget'.
improved
fixed
new
Notifications
Settings
Conversations
Chat Assignments & Optimalisations in notifications - action required! ⚠️
We're happy to share a release, improvements and fixes that our development team has been working on:
Release: Chatbot Reassignment:
It's now possible to (re)assign a conversation to your chatbot. You can easily do so in the upper right corner of the conversation you want to assign to the chatbot.
Also, we have optimalised the notifications settings for a smoother experience. Here's what's new and improved:
Simplified Notification Options:
You can now choose between two notification options: either receiving a notification for new conversations or for new messages.
Bug Fixes:
We've tackled all existing bugs in our notification system to ensure seamless functionality.
Action Required!
⚠️To implement these changes effectively, we've reset all notification settings to their default configurations, for all existing Watermelon users. This means you will now receive a notification whenever you receive a new message.
Please take a moment to review your notification settings to ensure they align with your preferences. You can customize your notification preferences according to your needs here.
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