AI Agent, new features & bug fixes 👍🐛

Here are our latest updates!

AI Agent ✨

We’re making an important change: we’re moving away from using ‘Chatbot’ and will now refer to it as ‘AI Agent’.

Why? The market is evolving fast, and ‘AI Agent’ is becoming the modern standard. The term ‘chatbot’ now mainly refers to outdated systems, and we want to stay ahead with a stronger, future-proof positioning.

New features 🚀

Easier navigation in AI Agent settings
: Clicking on a channel icon in the “Activate AI Agent” menu now takes you directly to that channel’s settings.
Search AI Agents in Pulse overview
: Easily find the right AI Agent with a new search option in the Pulse overview.
ReadMe template for Actions
: A new action lets you retrieve information from ReadMe.com Guides.

Web Crawler improvements 💪

Faster crawling
: Failed crawls are now skipped, reducing overall crawling time.
Better monitoring
: We’ve implemented an endpoint that checks the status of all URLs.
Improved error handling
: Fixed failed statuses for the Web Crawler and added a filter to view only failed statuses.

Bug fixes 🛠️

Exact triggers not forwarding chats
: Fixed an issue where chats weren’t always forwarded when an exact trigger was used.
AI Agent takeover during out-of-office hours
: Fixed an issue where the AI Agent took over a conversation mid-chat when out-of-office time was reached.
Document Scraper issues
: You can now correctly add or delete .doc files.
AI Agent not responding in chat widget
: Fixed an issue where the AI Agent was active but not receiving or answering messages.
Invisible AI Agent responses
: AI Agent responses will now always be visible to customers.
Windows desktop app freeze
: If the Windows app was minimized for a while, it could freeze upon reopening. This has now been fixed.

UX & design improvements 🎨

Additionally, we’ve made various UX and design improvements throughout the platform—can you spot them?! 👀

That’s it for now! Let us know if you have any feedback. 🚀