Bug fixes & improvements 🪲🛠️

We have fixed some bugs and released some improvements for you. Here's what has been released during the last 3 weeks:

Bug fixes:

First and last name display
: We resolved an issue where the first and last name of a logged-in user were not showing properly. This information is now displayed correctly.
Document Scraper issue
: We fixed an error with the Document Scraper that was causing an error message and preventing uploaded documents from being displayed. Documents now upload and display correctly without errors.
Saving Chat Widget changes
: We fixed an issue where chat widget changes couldn’t be saved until the date format was changed. This has now been resolved, and you can save changes directly without extra steps.
Message concurrency issue
: We resolved a bug where the messaging concurrency channel was closing before messages were handled, leading to incomplete message processing. This resulted in responses not always coming through. This issue has been fixed to ensure messages are always processed correctly.
Actions not deleted successfully
: We fixed an issue where actions were not being successfully deleted when certain events occurred. Actions are now removed as expected.
Tab order in domain knowledge
: We resolved an issue where the tabs in domain knowledge were displayed in the wrong order. The tabs are now properly organized.
Website visitor activity issue
: We fixed a bug where website visitor activity was not being displayed. When seeing website visitor activity is turned on, in Conversations you can now view the active page of the end user in the chat widget as expected.
Action Warnings in Interactive Tester
: If an Action fails to work (e.g. due to incorrect authentication), you'll now see a clear warning message in the Interactive Tester. This helps you identify and resolve issues more quickly during chatbot testing.
Legacy Widget: Conversation Previews Restored
: We fixed the issue in the Legacy Widget where new conversations didn't show a preview or couldn't be opened. You can now view and open these conversations again without refreshing the conversations.
Zapier handover
: The Zapier handover to agent or team is now working on WhatsApp, Facebook and Instagram again.
Handling large attachments
: The chatbot will now respond only once to large images or documents, preventing any duplicate messages or confusion.
Conversation screen stability
: We resolved an issue where the conversation screen would freeze if left open for too long. You no longer need to refresh your screen - everything will run smoothly.
Seamless closure Chat Widget
: Closing a newly received message in the eye-catcher no longer causes the Chat Widget to immediately reopen. You can now dismiss messages without any interruptions.
Closing Chat Widget
: When the chat widget is open, pressing ‘Enter’ to close it now works correctly, and it will not automatically reopen again.

Improvements:

Trigger placeholder in handoff
: We updated the placeholder text for triggers in the Handoff to improve user experience. This change makes it easier to understand how to set-up triggers with.
Improved chatbot output quality
: We improved the chatbot’s response quality based on data from scrapers. This improvement will result in more accurate and relevant answers, providing a better customer experience.