Last week, we introduced automated tags — The AI Agent automatically applies a tag once sufficient context is available, typically within the first few messages of the customer conversation.
Now we introduce:
Tag Management.
What’s new
- Create, edit, or delete tags directly in your Tag Manager
- See who created each tag and when
- Find tags instantly with the new search icon
Why it’s useful
Better tag management means more organized conversations and easier tracking. You can keep your tags relevant, remove outdated ones, and find the right tag in seconds, helping you and your team stay on top of customer interactions.