Archive multiple conversations at the same time in the Inbox
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Alexander Wijninga
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Charl Haas
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Charl Haas
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Alexander Wijninga
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P
Persian blue Goldfish
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The ability to delete more then one conversation in the conversation overview
Currently, it is only possible to delete 1 conversation at a time. The ability to delete more than one conversation at a time will help to keep a clear overview of the conversations, way easier than currently possible.
P
Persian blue Goldfish
Merged in a post:
I would like to see a button for archiving multiple unassigned messages that haven't been answered by an agent.
Sometimes, our live-chat is turned off because of the low capacity of colleagues at our contact centre. In that case, unassigned chats remain in the unassigned box in the platform. After a couple of days without live-chat, a couple of hundred have been stacked. It costs a lot of time to remove them piece by piece.
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Zinc Lark
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