Closed / Archived conversations folder | Voters

Closed / Archived conversations folder

backlog

Michiel Van de Veire

Folder that holds all (old) closed and archived chat conversations.
Currently the only way to read old conversations is by exporting.
Would be better if we could view all the old conversations under a Conversations > Archive section.

April 26, 2024

Milou Wolsing

Merged in a post:

Reopen and search closed tickets by content

Fireflies

April 14, 2025

Fleur Nouwens

Hey Fireflies, thanks for your feedback! Following up on this:

What specific information or keywords do you typically need to search for in closed tickets?
How frequently do you anticipate needing to reopen closed tickets for further communication?
Are there any specific criteria or conditions under which a ticket should be reopened?

This post was marked as

backlog

Charl Haas

marked this post as

open

Milou Wolsing

marked this post as

planned

Fleur Nouwens

Merged in a post:

Find/see archived conversations

Danny Vaessens

It would be helpful if 'archived' conversations could still be easily accessed for review purposes. If someone has had previous contact, it can sometimes be beneficial to easily find that correspondence.

See attached file for example how this could work. There are a couple of tabs with 'new', 'assigned' or 'closed'. In the 'closed' section you'll find all conversations that has been closed.

July 31, 2024

Simon Siahaya

Yes, please! Very helpful to understand recent conversations and state of business. Although it's currently also not available for the Legacy bot. Guess our org didn't feel the need for it. ;)