Closed / Archived conversations folder | Voters

Closed / Archived conversations folder

in progress

Allied Bee

Folder that holds all (old) closed and archived chat conversations.
Currently the only way to read old conversations is by exporting.
Would be better if we could view all the old conversations under a Conversations > Archive section.

April 26, 2024

Fleur Nouwens

Merged in a post:

Reopen and Search Closed Tickets

Efficient Canid

We would like to reopen closed tickets and search them by content or keywords. Currently, we can only search by name, which limits our ability to efficiently manage and analyze past interactions.

July 9, 2025

Fleur Nouwens

marked this post as

in progress

Fleur Nouwens

We’re working on it! 👷‍♀️
Good news — this feature is currently in development!
We’ll be sharing a sneak peek of the design soon in the Watermelon Community.
👉 Want early access to updates and previews?
Send an email to support@watermelon.ai and let us know you’d like to join — we’ll send you an invite link. We’d love to hear your thoughts!

Fleur Nouwens

Great to hear your perspective, Efficient Canid! Following up on this:

What specific types of content or keywords are most important for your searches?
How frequently do you anticipate needing to reopen and search closed tickets?
Are there any specific security or privacy concerns we should consider when implementing this feature?

Milou Wolsing

Merged in a post:

Reopen and search closed tickets by content

Efficient Canid

April 14, 2025

Fleur Nouwens

Hey Efficient Canid, thanks for your feedback! Following up on this:

What specific information or keywords do you typically need to search for in closed tickets?
How frequently do you anticipate needing to reopen closed tickets for further communication?
Are there any specific criteria or conditions under which a ticket should be reopened?

This post was marked as

backlog

Charl Haas

marked this post as

open

Milou Wolsing

marked this post as

planned

Fleur Nouwens

Merged in a post:

Find/see archived conversations

Maximum Wolverine

It would be helpful if 'archived' conversations could still be easily accessed for review purposes. If someone has had previous contact, it can sometimes be beneficial to easily find that correspondence.

See attached file for example how this could work. There are a couple of tabs with 'new', 'assigned' or 'closed'. In the 'closed' section you'll find all conversations that has been closed.

July 31, 2024

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