You want to define which AI Agent(s) a support user can access within the Conversations dashboard. For example: a support user should be able to review and take over conversations from the commercial AI Agent, but not from the internal HR Agent.

Access should be configurable both per user and per role (e.g. support, admin). This ensures sensitive conversations stay protected and only the right people have visibility.

This feature enables scalable and secure access control, especially in setups with multiple teams or departments.