Feedback option at the end of a conversation (when closing the conversation)
backlog
M
Magdalena Bachinger
Ask the user in the end of the conversation, if the conversation was useful. They can then upvote an downvote. If they downvote there should be the option to provide more detailed feedback.
There should then be an analysis in the dashboard how many people upvoted and downvoted and there should be an option to also read the feedback.
This post was marked as
backlog
Fleur Nouwens
Merged in a post:
Post chat survey
Charl Haas
You want to have a post chat survey in the chat widget when the conversation was closed.
R
Richard DB
It would be nice as a user to be able to show their satisfaction at the end of the conversation. So feedback when the customer closes the chat. Then be able to measure this. Especially when the customer is not satisfied with the reason, so that you can constantly work on conversion improvement.