Have the end-user fill out a contact form before starting the chat
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Fleur Nouwens
Merged in a post:
Have the end-user fill out a contact form before starting the chat
L
Luca Snijders
Before starting the chat, I want the end-user to fill out a contactform, so we have their contactdetails
Fleur Nouwens
Hey Luca Snijders, thanks for your feedback! Following up on this:
- What specific information do you want to collect in the contact form?
- Should the contact form be mandatory for all users before starting the chat?
- Do you want the contact form to be integrated with any existing CRM or database?
Roy Koldenhof
Fleur Nouwens In response to your question:
- Enter name, company name, email, phone number. In addition, the option to indicate an asterisk (*) that this is a mandatory field to fill in or not.
- With us, yes, and then only the name, company name, and email OR phone number.
- Yes, that helps us keep track of the conversations in a clear way
Alexander Wijninga
open
A
Alexander Wijninga
under review