Measure AI Agent interactions with Google Analytics in Chat widget
complete
Charl Haas
You want to measure:
- Clicking on the links in the chat conversations
- What type of interaction has there been? For example, opening the welcome screen, clicking on contact options, starting a conversation, closing the widget, handoff to human
- On which day and time is the AI Agent used the most
M
Milou Wolsing
marked this post as
complete
You can use our event listeners to track these interactions. More information here: https://docs.watermelon.ai/docs/help-center/developer-resources/event-listeners#event-listeners
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