Option to translate chats in Inbox | Feature requests

Option to translate chats in Inbox

under review

Extra Canid

Especially when taking over a chat from the AI Agent, it would be great to see a translation of the conversation that was handled in a foreign language by the AI Agent.

Created by Milou Wolsing

April 14, 2025

This post was marked as

under review

Fleur Nouwens

Hiya Extra Canid, thanks for sharing with us! Following up on this:

What languages are most important for translation in your customer interactions?
How often do you encounter the need to translate conversations during live chats?
Are there specific scenarios or types of conversations where translation is most critical?