Queue (hoeveelste wachtende) | Voters

Queue (how many people waiting)

complete

Constant Mink

Feature that gives feedback to the customer about the queue, so that they know how many are before them. This may give us some time to respond to all the conversations coming in and the customers know when to expect a response.

September 1, 2022

Alexander Wijninga

marked this post as

complete

Alexander Wijninga

marked this post as

in progress

Zinc Lark

marked this post as

planned

Incarnadine Deer

in addition it would be good to have some waiting timers built in. For instance when a user is waiting more than X minutes they will get a message saying that it is busy and that they can leave their email address for further contact.

Zinc Lark

Incarnadine Deer Constant Mink: Thanks Taco and Sharon, for your feedback! We are going to rework our chat widget this summer and we will be implementing a queueing system for the widget! We are still figuring if and how we can approach this for the other channels.