Queue (hoeveelste wachtende) | Voters

Queue (hoeveelste wachtende)

complete

Medewerker SKJ

Feature that gives feedback to the customer about the queue, so that they know how many are before them. This may give us some time to respond to all the conversations coming in and the customers know when to expect a response.

September 1, 2022

Alexander Wijninga

marked this post as

complete

Alexander Wijninga

marked this post as

in progress

Alexander Wijninga

marked this post as

planned

Taco Piek

in addition it would be good to have some waiting timers built in. For instance when a user is waiting more than X minutes they will get a message saying that it is busy and that they can leave their email address for further contact.

Alexander Wijninga

Taco Piek Medewerker SKJ: Thanks Taco and Sharon, for your feedback! We are going to rework our chat widget this summer and we will be implementing a queueing system for the widget! We are still figuring if and how we can approach this for the other channels.