Reopen and Search Closed Tickets | Feature requests | Watermelon

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Reopen and Search Closed Tickets

F

Fireflies

We would like to reopen closed tickets and search them by content or keywords. Currently, we can only search by name, which limits our ability to efficiently manage and analyze past interactions.

Created by Fleur Nouwens

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Fleur Nouwens

Great to hear your perspective, Fireflies! Following up on this:

What specific types of content or keywords are most important for your searches?
How frequently do you anticipate needing to reopen and search closed tickets?
Are there any specific security or privacy concerns we should consider when implementing this feature?

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