Set opening hours per Team | Feature requests

Set opening hours per Team

Ochre Lemur

E.g. when the CS team has other working hours as the sales team, it would be nice to have the Agent handoff conversations to CS vs. sales at their specific working hours.

Created by Fleur Nouwens

4 days ago

Fleur Nouwens

Hey Ochre Lemur, thanks for your feedback! Following up on this:

What are the specific working hours for each team that need to be configured?
How should the system handle conversations that occur outside of the specified working hours for each team?
Are there any specific scenarios or exceptions where the handoff rules should differ from the standard working hours?