Archive a conversation after processing:

When an employee has completed a call and assigned it to themselves, you would prefer to archive the conversation immediately. This keeps the inbox clean and organized.

No chatbot response to ongoing conversation:

Is the customer responding to a call that has already been assigned to an employee (but has already been archived by a user)? Then the AI agent may not respond. The assignment to the employee remains active, so that communication remains personal.

Automatic chatbot response after inactivity:

Has there been no response from the customer to the assigned call for more than 7 days? Then the AI agent can respond to new messages from the customer. The conversation will then be treated as a new request again.