Ability to amend or delete a message after it has been sent
Fleur Nouwens
Merged in a post:
The option to remove a message that is send to a customer
D
Daniella
We would like to have the option te remove a message that you have send, but is meant for another chat, or a message with a typo.
Milou Wolsing
Merged in a post:
customize chat message text
E
Elisanna Hamstra
If you made a typo or want to change the message
Fleur Nouwens
Hey Hans Kalk, thanks for your feedback! Following up on this:
- What specific scenarios or use cases do you envision where amending a sent message would be particularly beneficial?
- How important is it for the amended message to notify the recipient of the change?
- Are there any limitations or conditions you would like to see in place for amending messages (e.g., time limit, number of edits)?
Fleur Nouwens
Merged in a post:
Be able to edit & delete messages
J
Jesco Verheijen
When there is an error in a message from both the AI agent and an employee, it is desirable to be able to delete this message. Sometimes you make a mistake in your message but you can't edit/change or delete it anymore.