At this point, colleagues need to actively transfer conversations. Our colleagues work in shifts. E.g. 08:30 to 10:00 employee A. From 10:00 to 12:00 employee B and so on. Now we receive complaints because we only respond after 30 minutes because a colleague forgot to transfer a conversation. Actually, we want a function to easily transfer all conversations to a colleague. Or assign an automatic function that is absent or offline from the current employee where the conversations are under to the next one that is online and/or reset it to unassigned with a notification to the user that a new colleague will pick up the conversation soon.