When an end-user responds to a picture in WhatsApp, show the picture the customer responded to
V
Vertical Finch
Hi Fleur,
We often have customers who send an image or more of a ceiling plate. Then it's up to us to see what kind it is to deliver the right product.
Customers also regularly send multiple images in a row and when we ask a question, the customer clicks on the image and responds to it. We then cannot see which photo it concerns.
We actually receive images every day.
Fleur Nouwens
Hey Vertical Finch, thanks for your feedback! Following up on this:
- Can you specify the type of images that are typically shared in these conversations?
- How often do customers refer to images in their responses?
- Are there any specific scenarios where showing the image is particularly important?