When logged in as a Support agent, I want to see the All inbox
under review
M
Maroon Orca
Now, when you are logged in as a Support agent, you don't see the All inbox, not the general nor the team all inbox.
You cannot take over conversations from other Support Agents.
It is helpful to know what other colleagues have said so you can learn from each others conversations.
Fleur Nouwens
Merged in a post:
Seperate view for customer service agents
T
Typical Kite
Let support agents see all the unassigned conversations. Now only admins can see this and need to assign all conversations.
This post was marked as
under review
O
Orange Wolf
Would be a great feature!