Where is my order button // Suggestion chips in widget
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Xavier Grene
As a Customer Experience product owner, I would like the end-customer to be see a "Where is my order" button in the widget, so that they can quickly and efficiently get their order tracking.
I would like to be able to add "suggestion chips" in the widget.
For example we can see that we have a bunch of "where is my order?" questions.
Instead of the user typing their request, we would like to provide our users with the top 3 request we have.
The customer would then click the suggestion chip "WISMO" and the text would then inserted in the conversation and trigger the action related to "retrieve order tracking"
See screenshot as illustrations.
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Xavier Grene
It seems this feature was released under "Conversation Starters". Thank you
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Jaimy | Bemmel & Kroon |
I already had this idea myself and am following this development. In particular, the ability to add interactive buttons — such as calling directly, mailing, navigating to a store or simply scheduling an appointment via a date picker — seems like a strong addition to the chatbot's user-friendliness. Note that some people use a free input field too freely. Framing the customer is also nice.
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