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Feature requests

Anonymous

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Add new category to instruction from the Interactive tester
When using interactive tester we want to have the possibility to add a new category for the instruction.
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Possibility to have the AI Agent send documents/images/attachments
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Search function in Instructions
The possibility to search based on words in Instructions, to find instructions easier.
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AI Agent sees the page the website visitor is on and uses this in conversations
Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.
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Possibility to have the AI Agent use the Contact details (e.g. from which WhatsApp number someone starts a chat)
When a user sends a WhatsApp message, we want to be able to see who they are chatting with based on that number and use it for verification purposes, so we can transmit (personal) information based on it.
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Drag categories & instructions, to change the order
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Implement an AI Assistant that gives suggestions for answers for human agents
We would like to see an AI assistant that generates a suggestion that the human agent can use to compose an answer
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Automatic handoff: Only forward when there are users available
Via Handoff you only want to be able to handoff when there are users available. If there are no users available (offline), then it should automatically not forward the conversation anymore.
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Have the AI Agent see and understand images in WhatsApp, Facebook and Instagram
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Possibility to duplicate an AI Agent
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