Data-injection in chat widget / Possibility to retrieve customer data from chat widget
complete
M
Milou Wolsing
marked this post as
complete
The widget can now identify logged-in users inside your platform. Your team sees who they’re talking to, conversations continue across devices, and the Agent automatically receives user details for more personal replies.
Want to enable it?
You’ll find the installation steps and code snippet in our developer documentation:
https://docs.watermelon.ai/docs/help-center/developer-resources/install-widget#installing-the-widget-for-both-visitors-and-logged-in-users
M
Milou Wolsing
marked this post as
in progress
Fleur Nouwens
Merged in a post:
When the end-user is logged into a customer/client/patient portal, we want to know who's logged in and see from who the conversation is coming
It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id.
For example:
window.Watermelon.customfields.Voornaam = 'Robin';
window.Watermelon.customfields.Achternaam = 'Dirksen';
window.Watermelon.customfields.CustomFieldForUserId = 11538;
Fleur Nouwens
Merged in a post:
Automatic filling in custom fields
T
Tim Brand
On our platform, we use user login, so we have the data available such as the first name, last name and email. We would like to automatically add this information to the agent chat that the user starts. So that we can see this data right away in the Watermelon UI.
R
Robin Dirksen
R
Robin Dirksen
R
Robin Dirksen
think this is related to my item about javascript customer related options.
R
Robin Dirksen
i think this is related to my item (about customer related information passthrough using javascript)