Bugs

The Agent answers inaccurate when receiving or getting asked SKU-numbers, sending wrong URL's (404's) or linking other products.

Users are occasionally logged out of Watermelon unexpectedly. This can occur during an active conversation or when accepting a new chat. The logout happens abruptly, interrupting workflow and potentially affecting response times. The issue appears to occur randomly and is not always preceded by inactivity. There is no warning or countdown before logout. Happens to customer 3485

In some cases, when a consumer requests to speak to a human agent (e.g., by selecting “speak to an agent”), the system responds with a message indicating that no agent is available, even though this is not accurate. Happens for customer 3485