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Feature requests

Anonymous

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Statistics per AI Agent

In the statistics we would like to be able to filter per AI Agent to get data for each individual AI Agent we've built. We want to make an export per chatbot as well.

complete

When someone fills out their contact details in the conversation with the AI Agent, this should be filled in at the Contact in custom fields.

complete

better insight into anonymous conversations

Providing insight into anonymous posts. Being able to find the anonymous posts in an archive. For example in the contact list under a header anonymous

complete

With each new message from me or the customer, I have to click the text bar again before I can type.

complete

Connect multiple Facebook/Instagram accounts

I would like to connect multiple Facebook accounts to my platform.

complete

The ability to permanently delete agents by ourself

At this moment, you can only deactivate agents and you have to submit a support request to permanently delete an agent. We would like to have the ability to delete them by ourselves.

complete

Handoff: I would like to see a button to forward conversations to an agent

Instead of asking the end user to send the trigger word, it would be nice if the AI Agent can send a button to forward the chat to an agent. This makes it easier for end users to start a live chat

complete

Possibility to have an interactive avatar

complete

Open the correct conversation by clicking on a notification

Once you get a notification of a new incoming message (on the desktop app) it would be nice if you click on the notification it would open the corresponding conversation.

complete

We would like to add the font Ubuntu

For the font in de chatbot widget we would like to see Ubuntu added https://fonts.google.com/specimen/Ubuntu/license

complete

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