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Feature requests
186
Roadmap
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Backlog
8
SSO login
Feature requests
2
Ability to delete only the content of the conversations
Feature requests
6
Show an error message when a human agent sends a message on Facebook or Instagram that exceeds the character limit.
Feature requests
6
Search function in Instructions
Feature requests
2
Adding multiple Whatsapp numbers at once
Feature requests
4
Add new category during testing
Feature requests
4
The possibility to limit the AI Agent to added knowledge, without using OpenAI’s database
Feature requests
2
When selecting 'Instructions' in Sources in the Interactive tester, I want to be redirected to the right Instruction
Feature requests
4
Option to download the conversation from the chat widget as end-user
Feature requests
9
A button "Keep chatting with AI Agent" when a conversation is handed off.
Feature requests
10
Have the end-user fill out a contact form before starting the chat
Feature requests
1
Button to take over conversation from AI agent not shown
Feature requests
1
Configure the "out of office" settings per AI Agent
Feature requests
5
Ability to set cache to clear conversations
Feature requests
1
Automatic opening of chat widget with pre filled text as first message sent from end-user
Feature requests
2
Possibility to turn of the waiting time in the queue
Feature requests
2
Filter on tags in Inbox
Feature requests
1
Pin a conversation so it will not archive automatically
Feature requests
1
Filter info such as order number, name, email, from the payload of the Conversation and send it through Actions to another tool.
Feature requests
1
Add Twilio SMS as a channel
Feature requests
3
Option in actions to chain requests after each other
Feature requests
6
Implement an AI Assistant that gives suggestions for answers for human agents
Feature requests
1
Have fonts in chat widget loaded locally instead of via the script
Feature requests
15
Show a notification icon with a count on the desktop logo when there is a new unassigned conversation
Feature requests
7
The possibility to change the volume of the notifications
Feature requests
Planned
18
Archive multiple conversations at the same time in the Inbox
Feature requests
In Progress
23
Statistics per AI Agent
Feature requests
2
In the chat widget settings, only offer emojis that are available worldwide for desktop
Feature requests
3
Ability to format welcome message in chat widget with line-breaks
Feature requests
1
Filter on channels in Inbox
Feature requests
20
Closed / Archived conversations folder
Feature requests
19
Expand search options in Inbox, e.g. by text, name, date, email address, ID
Feature requests
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