Watermelon
Roadmap
Feature requests
Changelog

Boards

Feature requests
148

Roadmap

Backlog

Implement an AI Assistant that gives suggestions for answers for human agents
Feature requests
Have fonts loaded locally instead of via the script
Feature requests
Show a pop-up/clear indication in Watermelon when there is a new unassigned conversation
Feature requests
The possibility to change the volume of the notifications
Feature requests
The possibility to have the Pulse-chatbot take time/day into account in answers.
Feature requests
Buttons 'easier' and 'more difficult'
Feature requests
Have SMS as an extra channel for customers to reach on
Feature requests
Set the maximum amount of conversations per Watermelon user
Feature requests
Reminder when a chat hasn't been picked up after X minutes
Feature requests
Disable Out of Office Message Whatsapp
Feature requests
Add read confirmation check icon when customer has read the message
Feature requests
An option in the export/statistics to see what Whatsapp number messages are coming in on
Feature requests
Option to hide the last name from the chat widget of an Agent
Feature requests
Add OAuth2 verification to Actions in Pulse
Feature requests
Line
Feature requests
Wechat
Feature requests
Able to use comments in personality and prompts
Feature requests
Automatically go to next conversation after archiving
Feature requests
Small x in top right corner to close chat
Feature requests
The option to choose yourself if and how often you automatically want to close conversations
Feature requests
When unfolding a URL only show a preview picture if there is a preview picture added to meta. If not, do not show a picture at all.
Feature requests
The option to automatically disable the Chatbot in the Chat Widget during office hours
Feature requests
Create the possibility to finetune our chatbot with our data
Feature requests
Automatic handoff: Only forward when there are users available
Feature requests
Forward directly to employee, based on value in contact details
Feature requests

Planned

Add new category during testing
Feature requests
archive multiple conversations
Feature requests
Pulse statistics per chatbot
Feature requests

In Progress

The ability to permanently delete agents by ourself
Feature requests
Search function in Instructions
Feature requests
Option to download the conversation from the chat widget as end-user
Feature requests
The ability to delete profile pictures from an agent.
Feature requests
Inactive user
Feature requests
Powered by Canny