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Feature requests
190
Roadmap
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Backlog
2
In the chat widget settings, only offer emojis that are available worldwide for desktop
Feature requests
3
Ability to format welcome message in chat widget with line-breaks
Feature requests
8
SSO login
Feature requests
2
Ability to delete only the content of the conversations
Feature requests
6
Show an error message when a human agent sends a message on Facebook or Instagram that exceeds the character limit.
Feature requests
6
Search function in Instructions
Feature requests
2
Adding multiple Whatsapp numbers at once
Feature requests
4
Add new category during testing
Feature requests
4
The possibility to limit the AI Agent to added knowledge, without using OpenAI’s database
Feature requests
2
When selecting 'Instructions' in Sources in the Interactive tester, I want to be redirected to the right Instruction
Feature requests
4
Option to download the conversation from the chat widget as end-user
Feature requests
9
A button "Keep chatting with AI Agent" when a conversation is handed off.
Feature requests
12
Have the end-user fill out a contact form before starting the chat
Feature requests
2
Configure the "out of office" settings per AI Agent
Feature requests
5
Ability to set cache to clear conversations
Feature requests
1
Automatic opening of chat widget with pre filled text as first message sent from end-user
Feature requests
2
Possibility to turn of the waiting time in the queue
Feature requests
3
Filter on tags in Inbox
Feature requests
1
Pin a conversation so it will not archive automatically
Feature requests
1
Filter info such as order number, name, email, from the payload of the Conversation and send it through Actions to another tool.
Feature requests
1
Add Twilio SMS as a channel
Feature requests
6
Option in actions to chain requests after each other
Feature requests
7
Implement an AI Assistant that gives suggestions for answers for human agents
Feature requests
1
Have fonts in chat widget loaded locally instead of via the script
Feature requests
15
Show a notification icon with a count on the desktop logo when there is a new unassigned conversation
Feature requests
Planned
18
Archive multiple conversations at the same time in the Inbox
Feature requests
In Progress
5
Additional verification / authentication in Actions
Feature requests
9
Show topics of conversations in Statistics
Feature requests
5
Agent does not recognize SKU-numbers
Feature requests
5
Chat widget doesn't show on mobile devices when specific CSS code is used
Feature requests
1
Filter on channels in Inbox
Feature requests
23
Closed / Archived conversations folder
Feature requests
21
Expand search options in Inbox, e.g. by text, name, date, email address, ID
Feature requests
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