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Feature requests
163
Roadmap
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Backlog
1
Quick codes for personal use.
Feature requests
1
Configure the "out of office" setting
Feature requests
4
Welcome message layout: white rule/line-break
Feature requests
2
Welcome message layout: flag emoji not recognized
Feature requests
2
Create two separate WooCommerce Action templates: one for product retrieval and one for order status retrieval
Feature requests
2
Authorization options
Feature requests
4
Ability to set cache to clear conversations
Feature requests
1
The possibility to limit the AI Agent to added knowledge, without using OpenAI’s database
Feature requests
1
Web Crawler: I want to see a toast message/snack bar when crawling an excluded URL
Feature requests
6
I would like to see a button "Keep chatting with AI Agent" when a conversation is handed off.
Feature requests
4
Option to download the conversation from the chat widget as end-user
Feature requests
6
Have the end-user fill out a contact form before starting the chat
Feature requests
1
Automatic opening of chat widget with pre filled text as first message sent from end-user
Feature requests
2
Possibility to turn of the waiting time in the queue
Feature requests
4
The option to remove a message that is send to a customer
Feature requests
2
Want to be able to filter on tags in Conversations
Feature requests
1
Pin a conversation so it will not archive automatically
Feature requests
20
Pulse statistics per AI Agent
Feature requests
1
Filter info such as order number, name, email, from the payload of the Conversation and send it through Actions to another tool.
Feature requests
1
Add Twilio SMS as a channel
Feature requests
2
Option in actions to chain requests after each other
Feature requests
1
Authentication via actions
Feature requests
4
Implement an AI Assistant that gives suggestions for answers for human agents
Feature requests
1
Have fonts loaded locally instead of via the script
Feature requests
14
Show a pop-up/clear indication in Watermelon when there is a new unassigned conversation
Feature requests
Planned
6
Open the correct conversation by clicking on a notification
Feature requests
3
Add new category during testing
Feature requests
4
Search function in Instructions
Feature requests
16
archive multiple conversations
Feature requests
In Progress
20
The ability to permanently delete agents by ourself
Feature requests
1
Inactive user
Feature requests
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