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Feature requests

Anonymous

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Show topics of conversations in Statistics

See how many conversations were handled about what topics

Show feedback (thumbs up/down) from chat widget in Statistics

How many end-users gave feedback How many end-users gave thumbs up How many end-users gave thumbs down

Flexibility and customization in Statistics

Ability to choose which statistics are displayed Option to prioritise or highlight certain metrics Easy-to-edit display setup, allowing teams to customise the dashboard according to their needs

Add start and end time of conversation in export

Show duration of conversations in Statistics

How long a conversation was from start to end

Show what specific chat widget / WhatsApp number / Facebook page / Instagram page a conversation is coming in from in Statistics

Once you have 2 whatsapp numbers linked to Watermelon you cannot see on which number how many messages are coming in. I would like to see an option in the export or statistics where you can see how many messages are coming in per Whatsapp number

backlog

Being able to open the export of statistics in PDF file

Show which device the end user is using in Statistics

The possibility to see in statistics on which device the end user is in contact with our Agent.

Ability to delete only the content of the conversations

If you set your GDPR settings, currently the content of conversations and statistics are being removed.

backlog

See what page the chat was initiated on in Statistics + export (show website activity in Statistics)

Would be nice to see Website Activity in Statistics, when Track website visitors is active.

under review

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