Feature requests

In the statistics we would like to be able to filter per AI Agent to get data for each individual AI Agent we've built. We want to make an export per chatbot as well.

Feature request: Customers would like improved statistics, so that the use of the multiple choice buttons becomes transparent and feedback from customers can be viewed at a glance. Average measured customer satisfaction for all feedback provided on all possible conversation routes. The measured customer satisfaction per category so that we can report mutual satisfaction (and open feedback) and thus improve the service in a targeted manner. Measure the number of conversations per category per day for the past month so that we can see the difference in demand for information over the past month (s). In addition, I would like to see this in a line chart so that we can visualize per day in a month per category (colors per category for example) which categories were most wanted and when. a. Where possible, look deeper (stacked bar chart for example) so that the total number of choices for the underlying buttons (subcategories) per main category become clear.

We would like to put up a customer service screen that shows the current chat statistics in one overview. Consider the number of unanswered calls, the total number of chats that day, which channels the conversations came through (such as WhatsApp, Facebook, Instagram and the website), how many chats were handled by the chatbot, and how many were forwarded to employees. The screen must be easily adjustable so that we can decide for ourselves which statistics are shown and which are given priority. This way, we maintain real-time insight in the department and can respond directly to situations.

You want to see from which channel a conversation is from. This way you can easily filter which AI Agent handled the conversation

You want to measure: Clicking on the links in the chat conversations What type of interaction has there been? For example, opening the welcome screen, clicking on contact options, starting a conversation, closing the widget, handoff to human On which day and time is the AI Agent used the most

Some of our chatbot are operating in different time zones, making the CET-based calculation inaccurate.

When it comes to data management, a distinction is made between the destruction of substantive conversations and statistics

Be able to report which prompts were used the most for conversations during a certain period.

You want to be able to export the used tags for a set period in a table in a .csv file. Just like you can do for conversations.

When you have made an export of your conversations, it would be great if you could filter them per tag.