Feature requests

As a product owner, I would like Watermelon to offer the possibility to handover a conversation payload to another app via Make.com So that I can consolidate the number of Apps I am using. Currently it seems limited to Zapier, with the integrated "Handover conversation to agent" and "Handover conversation to team" Potential Solutions : Event-Specific Webhook Triggers: Instead of just "Create" or "Update", please add specific lifecycle triggers, such as "Handover Initiated," "Conversation Closed," or "Tag Added." Pre-Webhook Filtering: Allow users to set basic conditions on the global webhook. Flow Builder Webhooks (Best Solution): Allow us to place an "API/Webhook Action Block" directly inside the Bot Dialogue builder. This way, the webhook only fires exactly when the customer reaches a specific node in the conversation (like the Handover step or an action) I made a draft here, the issue is that the webhook is always activated, so every conversation consumes token. https://eu2.make.com/public/shared-scenario/reDSPr7KLgF/handover-from-wm-to-sf

Comp ID: 9572 Desc: customer states, that the out of office message currently also ends conversations when handed over to human agent during the closing times. This inhibits the closing of tickets already being handled by the human agents.

Via Handoff you only want to be able to handoff when there are users available. If there are no users available (offline), then it should automatically not forward the conversation anymore.

When a customer sends a picture, the conversation should automatically be handed off to a human agent.

Only handoff to online agents, and handoff based on the last activity of agents. E.g. when a team has 3 employees, automatically handoff the chat to agent A when that agent was the last one to pick up a new chat. So automatically assign a chat to the person who did not respond to a chat the longest time.